Won prize on ms rewards but no email and doesn't appear on orders

Hi,

Sorry I meant to say in the original text that checking spam was the first thing I did nothing there unfortunately

Hi,

did you check the spam filter of your email provider ? Some prizes might com from a different email sender than usual MS mails.

And please don't open more than 1 ticket. More tickets mean more work and that's the reason why answers need so long ! Thx

PS: Grats ! Nice prize ! 🎁👍

Hello ProNinjaAkuma,

From the FAQ for that offer:

How will I know I’m a winner, and when will I get my prize?

If the roulette ball stops on the color you placed your bet on and the game tells you that you have won a prize, you'll receive notification via email. Digital prizes will be emailed to the email you provided during registration. If you’ve won a physical
prize, your prize will be shipped to the address provided during registration. All prizes should arrive within eight to ten weeks of the date the contest concludes.

If you win 50,000 Rewards Credits (ARV: $50), they should appear as pending in your account within 96 hours of the offer end date.

Since the offer ends at the end of the month, you should see the Credits appear over the next few days afterwards.

Hello DRIFTY1938,

From the FAQ for that offer:

How will I know I’m a winner, and when will I get my prize?

If the roulette ball stops on the color you placed your bet on and the game tells you that you have won a prize, you'll receive notification via email. Digital prizes will be emailed to the email you provided during registration. If you’ve won a physical
prize, your prize will be shipped to the address provided during registration. All prizes should arrive within eight to ten weeks of the date the contest concludes.

If you win 50,000 Rewards Credits (ARV: $50), they should appear as pending in your account within 96 hours of the offer end date.

Since the offer ends at the end of the month, you should see the Credits appear over the next few days.

Hello Lucifer157,

From the FAQ for that offer:

How will I know I’m a winner, and when will I get my prize?

If the roulette ball stops on the color you placed your bet on and the game tells you that you have won a prize, you'll receive notification via email. Digital prizes will be emailed to the email you provided during registration. If you’ve won a physical
prize, your prize will be shipped to the address provided during registration. All prizes should arrive within eight to ten weeks of the date the contest concludes.
If you win 50,000 Rewards Credits (ARV: $50), they should appear as pending in your account within 96 hours of the offer end date.

Since it is not within 96 hours of the offer end date, it is too early to see those Credits.

Regarding pre-orders, those purchases are not eligible for MyVIP, as specified in the FAQ. Certain pre-orders qualify for the Games on Demand offer, like your Destiny 2 purchase. That offer requires three eligible purchases to complete.