Discord muted

Hi Kyamni112, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your console.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

This still does not stop the sound from being muted when in a call. Is it not possible to be in a discord call on the PC and hear in game sounds while using this headset?

Do I take it you have been into Settings > System > Sounds and checked to make sure it's not muted there? As it sounds like it's a Global Windows setting (which, far as I know, Discord ignores). you can also test the mic and troubleshoot it.

Hi AustinM2,

Thank you for posting on the Xbox forums. I'd be happy to help.

Are you streaming to Twitch directly from the Twitch app on the Xbox? Or are you streaming your Xbox One to your PC through the Xbox Console Companion app? Are you using party chat on the Xbox, or a party through the Xbox Companion app?

What you are describing is by design using the Xbox Live party chats because the servers for the chat are separate from the in-game chat servers. Xbox Live parties effectively mute in-game chat, and mute yourself from in-game chat as well because as I mentioned
previously, party chats and in-game chats run on different servers. Xbox Live parties are more private channels for chatting with friends, so the muting aspect is by design. I believe this is why many Twitch streamers use Discord since you can hear both the
Discord chat and in-game chat at the same time.

It didn’t work. I use headset to hear the game right and when I play I can hear the game party and discord as nothing is happening. But the game audio and the main menu theres no sound its like it’s muted. When it started the issue I used to turned off or restart the xbox one and it work but now it doesn’t…