My Xbox elite controller keeps on disconnecting from my Xbox one

My controller keeps disconnecting from my xbox. I have bought new controllers and it still disconnects even with the new controller. I have the Day one xbox. Any help will be nice.

Hi Stephanie I tried using usb it work but I want it to be wireless. I have check the warranty and it’s expired.

Hi there! My name is Stephanie and I'm more than happy to help you out!

Have you also tried a wired USB cable connection to see if it would still disconnect?

If you do and the issue remains, I strongly advise you to check your warranty controller service order via this link:

https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

Kind regards,
Stephanie

If you've confirmed that the controller is working correctly on other Xbox consoles, the issue is likely related to your particular Xbox One. Here are some additional suggestions you could try to fix the problem on your Xbox:

Update console firmware: Make sure your Xbox One has the latest firmware installed. You can do it by following these steps:
Go to the console settings by selecting the gear icon on the home screen.
Navigate to "System" and then select "Update & Security."
Choose "Update Console" and follow the on-screen instructions to install any available updates.

Reset the console's wireless connection:
Go to console settings and select "Network."
Choose "Network Settings" and then "Set up wireless network."
Follow the on-screen instructions to reset your console's wireless connection.
Reset the console to factory settings: Please note that this will erase all data and settings stored on the console. Before doing so, be sure to back up your important data. To reset to factory settings:

Hello Synthia B, I am an independent advisor and I will be happy to help you today. My name is Khaji

I understand that you are having issues with your Xbox One controllers disconnecting during gameplay.

I'll leave you some steps to follow!

Check Bluetooth signal quality: Make sure the Bluetooth signal is clear between the Xbox One controller and the console or your PC and that nothing is blocking the connection

Check that the Bluetooth connection is not congested: Xbox One controllers can connect to 8 controllers at the same time. However, stability may be affected due to the interference of all the information transmitted by the accelerators.

Unplug the headphones: Which can sometimes prevent the controller from connecting. Reconnect the controller and pair it if necessary. Reconnect the microphone after your Xbox One controller is connected

Make sure the malfunction is not coming from the console: By connecting your controller to another Xbox console or trying another controller that works on your console

Try reconnecting the controller to the console wirelessly or with a USB cable

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.