Xbox app keeps closing as soon as I open it, how do I fix this?

Hello, mrcaptainamazing! Thanks for your reply. Kindly also run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

If there are no issues detected, try to delete all files in C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache, and then reboot your pc.

This will only rescan all your downloaded files in just a few minutes,

Hi Kim, thanks for the reply. I've already tried removing the app package. It didn't work. Also uninstalled and reinstalled the app, which would have installed the most recent update. Still didn't work.

Hey, i got the same problem, did you end up finding a fix?

Hi, mrcaptainamazing! I'm Kim, an Independent Advisor and I’m happy to help you today.

Sorry about that. Let's try some steps to isolate the issue. Kindly check if you have any pending updates using this link https://www.microsoft.com/en-us/software-downlo... or select Start > Settings > Update & Security > Windows Update , and then select Check for updates.

If there's nothing pending, kindly right-click the Start button on your taskbar, and then select Windows Terminal (Admin). In the Administrator: Windows PowerShell screen, type the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage

restart your PC then try to open the app again.

Hi, Kaydence! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues launching Spotify.

If you don't mind, I'd like to ask you a few questions.

To clarify, have you verified if this is happening with other games/apps besides Spotify?

- May I ask which Xbox model you are using?
- Do you get any error codes/messages when this happens?
- Do you have any external storage units plugged into your console?
- Have you already tried reinstalling the app?

I'll be looking forward to your reply.
Best regards.