Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)

Discus and support Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played) in XBoX on Windows to solve the problem; My roommate bought a game on our shared system using my account and card on accident. So they say at least. Point is I want a refund but xbox denied it... Discussion in 'XBoX on Windows' started by DakotaMoss-nicholson, Feb 23, 2024.

  1. Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)


    My roommate bought a game on our shared system using my account and card on accident. So they say at least. Point is I want a refund but xbox denied it but doesn't say why. I would prefer to talk to a person but apparently a billion dollar company can't afford that. What can I do or am I **** on the 100$

    :)
     
    DakotaMoss-nicholson, Feb 23, 2024
    #1
  2. Gerardo CG Win User

    Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)

    No problem, it's always a pleasure to help!

    Kind regards,
    Gerardo.
  3. DakotaMoss-nicholson Win User

    Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)

    Thank you for the reply, I will respond to the email i received stating it was denied. And will use your link if necessary. Thank you for your help and time
  4. Gerardo CG Win User

    Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)

    Hi there DakotaMoss-nicholson, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    If your refund has been denied, please reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

    In case you haven't received any email informing you of the refund rejection even after 24 hours, and after checking your spam/junk email folder, then I recommend reapplying for the refund using this alternative link:

    https://support.xbox.com/forms/request-a-refund

    If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, respond to it as I mentioned before.

    Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

    Thank you for your understanding, and I wish you good luck.

    Kind regards,
    Gerardo.
  5. Smwutches Win User

    Misleading Microsoft Store advertisement. This NEEDS solved...

    Unfortunately all you can do try resubmitting the refund request or reply to the email you received denying the refund to talk to the refund specialists, but since it is out of the 14 day return policy, there really isn't anything else to do.
  6. Smwutches Win User

    If I pre-order MW3, will I be able to refund if I dislike the beta?

    You wouldn't be guaranteed a refund. Per the refund policy, the game is eligible for a refund if you submit a request within 14 days of purchase and with very little play time. If they consider playing the beta a considerable amount of playtime, they can deny the refund.
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Can I resubmit a refund request? Xbox denied me my refund(within 14 days barely played)

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