Xbox app on PC is not opening anymore. Is stuck on startup screen before crashing...

Ok but how will that fix xbox app from crashing when I try to download it and the Microsoft not being stuck at the loading screen

Hey there, saxman!

We are indeed aware of a situation with the iOS version of the Xbox App crashing upon opening it. We’ve fixed a number of startup crashes based on data that has come back from the community, but we’re having trouble nailing down the specific conditions that
are causing the issues that you’re seeing. We’re hoping you can provide a bit more data and try a few experiments for us in order to help us narrow down and fix the issue that is affecting you.

1. When you say crashing on startup, are you seeing any user interface before the app crashes? If so, what screen are you seeing right before it crashes?
2. Upon uninstalling and reinstalling the Xbox App, which of the following is happening:
   
   1. Does it give you an option to sign in, and you can type in your account information before it crashes?
   2. Does it go straight to the signing-in screen (a green screen with a spinner on the bottom) as if it knows your account information, and then crashes?
3. Are you not getting any user experiences before it crashes?
4. If you are able to sign in before crashing (option (a) in the list above), can you please try creating a new dummy account and sign in using that account to see if it still crashes? We need to determine whether this is a condition specific to your device
   or whether it is specific to your account before we can proceed further.
5. Are you willing to let us pass your account information along to the investigating team so that we can ensure there are no account-side issues?

Thanks for helping us continue to investigate the startup issues you’re seeing – we recognize it’s frustrating and we’d like to get this figured out as quickly as we can.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hey there, saxman!

We are indeed aware of a situation with the iOS version of the Xbox App crashing upon opening it. We’ve fixed a number of startup crashes based on data that has come back from the community, but we’re having trouble nailing down the specific conditions that
are causing the issues that you’re seeing. We’re hoping you can provide a bit more data and try a few experiments for us in order to help us narrow down and fix the issue that is affecting you.

1. When you say crashing on startup, are you seeing any user interface before the app crashes? If so, what screen are you seeing right before it crashes?
2. Upon uninstalling and reinstalling the Xbox App, which of the following is happening:
   
   1. Does it give you an option to sign in, and you can type in your account information before it crashes?
   2. Does it go straight to the signing-in screen (a green screen with a spinner on the bottom) as if it knows your account information, and then crashes?
3. Are you not getting any user experiences before it crashes?
4. If you are able to sign in before crashing (option (a) in the list above), can you please try creating a new dummy account and sign in using that account to see if it still crashes? We need to determine whether this is a condition specific to your device
   or whether it is specific to your account before we can proceed further.
5. Are you willing to let us pass your account information along to the investigating team so that we can ensure there are no account-side issues?

Thanks for helping us continue to investigate the startup issues you’re seeing – we recognize it’s frustrating and we’d like to get this figured out as quickly as we can.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hi

I am getting no sign in screen, no option to add in any user information at all. The green screen with Xbox logo appears for about 1-2 seconds then immediately turns off.

When i reinstall it on the first attempt it lasts slightly longer and I seen the sign in but flash up before it closes but not long enough to press it

I am happy for you to pass on my account information to help rule that out.

Thanks

Hi,

A Windows BSOD (blue screen of death) isn't going to be something that the Xbox App creates. The Xbox App may well be in beta but it's not unstable and it doesn't create blue screen errors.

If your system is freezing and is getting stuck in the BIOS screen this indicates a hardware issue with your PC.

Can you play other games on your PC from Steam or other launching software? If these games work and don't crash then it won't be a power issue.

Can you provide to us your system specifications?

I did that and when I tried to install the game again the xbox app crashed and I tried reopening it and now it's stuck on a black screen