My headset chat mixer won’t work

UPDATE.

I figured it out.

Hard reset the xbox with the headset plugged in. The new controller has the chat mixer turned all the way to chat and not to game . Put the mixer back to the middle and it works. Without the hard restart, the option to adjust the chat mixer is gone.

Howdy,

The issues seems to persist. The headset works fine aside from the chat mixer not functioning

I was just in chat because none of my headsets work and I also asked about that as well because mine does the same thing. Apparently it was from the update. I can't get that to unmute either. My main issue is that nobody can hear me via chat in party
or game. I can hear them but they can't hear me. My chat mixer does not show up when I plug in the headsets. I've tried 2 different headsets and 2 controllers. Reset console and NAT settings in router. Nothing works. The chat mixer seems to be a bug
which they are working on but I mean come on, I couldn't chat before this update so....

The headsets work testing Skype on the console and i tested them on the laptop so I know they function. It's really frustrating not being able to chat with your friends.

Still no chat mixer, I can hear chat but no game play? I still can't get into the headset chat mixer?

Hello Isabella1011,

We appreciate for your patience.

We are so sorry to hear that the resolution provided did not fix the issue to your chat mixer. If this was working before then might as well your device and system drivers need for updating its latest version. If you have updated it already, try to visit these two articles if the methods could help you resolve the issue.

1. All about the Xbox Accessories app | Xbox Support
   
2. Xbox Accessories - Microsoft Store Apps.
   

If none of those work, you can try report this problem to our Xbox Support by submitting a bug through Xbox apps.

Submitting a bug through the Xbox App

1. Navigate to the top right of the application and select your Gamer pic icon
   
2. Select "Feedback" in the drop-down menu
   
3. Select "Report a problem."
   
4. Click "Give new feedback."
   
5. Add [Xbox Forum] in "Summarize your feedback," followed by a feedback summary
   
6. The category should automatically be selected.
   

Once complete, post the title of the bug report along with the submission date in this thread.

Kind regards,



Moderator

Microsoft Community