Xbox Series X can't connect to mobile broadband (Static IP issue)

JordanPettitt · Jan 23, 2024

Hi, would appreciate any help on this as I'm close to banging my head against the wall.

I have an Xbox Series X and received Three 5G hub at the start of the month, worked fine with an ethernet cable for over a week and a half with no issues.

Now, I just cannot connect to the internet on it. The error I usually get is "Cannot connect using static IP address" but I've been told the hub doesn't support static IP do I don't know why it's trying to get a static IP, my settings are set to auto on the console.

Though, the IP address is always set to 0 when I log on which feels like the auto setting is being overridden and it's being set at manual? As when I then change the IP to auto I can see the IP address increasing eery second, it sort of flickers and changes. Is this an Xbox issue, or an issue with my ISP?

I can connect the Xbox wirelessly with both my phone hotspots. I just cannot connect wired or wirelessly to the hub.

I genuinely have no idea what to do now. All my other devices bar my Windows laptop can connect fine, and I don't know whether at this point to just return the hub if I can't fix it.

:)

kyle_m4496

Hi JordanPettitt. My name is Kyle and I'm an independent advisor.

This message can appear if another device on the network is using the IP address your Xbox is trying to use. Your hub may not support a public static IP (5G broadband doesn't in most cases), but it should support static IP addresses for local devices. If you can reserve a static IP address, then set the Xbox to that address, it should solve the issue. Usually, this is done in the hub settings, I suggest contacting Three for help with this.

> As when I then change the IP to auto I can see the IP address increasing eery second, it sort of flickers and changes. Is this an Xbox issue, or an issue with my ISP?

Sounds like there's a communication issue between your hub and the console. Setting up a static IP for your Xbox should prevent this from happening.

Please reach back if you have further questions.

Thanks,
Kyle

TheCoyote87o

Ok, when I get the Red X, it says "IP Address Error" and underneath that, "Can't connect to your network using a static IP address"

GMAN990

Sorry I totally missed it was a mobile connection yes indeed many mobile ISP's use private ip addresses and NAT themselves within their own network

www.unofficialguidetolive.co.uk/.../65-broadband-providers

paul win 8

I have same problem since changing to befibre ip

Got 2 series x and 1 one x all of them won't acess the rewards app since changing

Done all sorts to fix including conversations with befibre my ip address is showing uk

My brother took my series x to his house connected it to his virgin ip and loaded up the rewards app straight away

It can only be the connection between my xbox and befibre and it is believed that the only fix is for it to be a static ip address but at a cost

Recon Ocelot

When it can't connect to xbox live do you perform a network test? If so, on what step does the red X appear? If you're port forwarding, I'm assuming that you're using a static (manually set by you) IP.

If you are using a static IP, is your brother's xbox set to the same IP? This would cause problems if you were both playing at the same time.

If you are not using a static IP, this could be the reason that your xbox live stops working after you shut it off and it only works sporadically.

Xbox Series X can't connect to mobile broadband (Static IP issue)