How do I appeal a denied refund request if I never gotten an email that it was denied

Hi there Chris, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If your refund has been denied and you haven't received any email informing you of the refund rejection even after 24 hours, and after checking your spam/junk email folder, then I recommend reapplying for the refund but using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied again this time, you should now receive an email informing you of the denial, as this is the only way they have to communicate this information when the refund is requested through that link. When you receive the email, please reply to to it explaining in detail the reasons why they should reconsider their decision and why you believe they should accept it. This is the only way to appeal the rejection and to get back in touch with the team that originally handled your refund request.

Please note that in this public community forum, we are just players like you trying to assist and guide other players. This means we don't have access to other accounts or access to refund information of other users.

Thank you for your understanding, and I wish you good luck.

Kind regards,
Gerardo.

I've never gotten a reply.. i just seen it was denied on the status of my appeals under the refund page.. im not sure if that's accurate though because it was changed immediately minutes after i requested it

If you have filled out a refund request and had an email denying the refund, you can appeal by replying to the email.

Hello Choppah,

There is no way they will be able to swap it out. You would need to do the refund request form posted earlier. If denied then follow up with the email stating it was denied to appeal the decision.

Hope this helps.

Thanks,

Brad

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team. There is no direct contact with them, only by submitting a refund request and by replying to their email (refund request confirmation and refund decision). To help you, I would recommend replying to their email.