MINECRAFT COIN REDEMPTION

Hey there, Sl Harris

Welcome to the Microsoft Community.

Please can you make sure you have signed into the correct Microsoft account the code was redeemed to on Minecraft?

Thanks,

Nathan

Hello Xylisythe,

We see multiple code redemptions on your account. These coins should show up in your "Claims" window as 10 Dragon Coins with a time of redemption, as well as appear in your currency inventory, in the dragon coins tab. Note that the currency inventory page
by default will only show basic currencies, and you will have to press right on the directional pad to switch tabs to your dragon coin currency page.

I would recommend reviewing the purchase history of the account the coins were redeemed for to make sure there are no issues listed there. You can check that at the
Microsoft Account page under Payments & Billing > Order History. You should see the redemption of the code and coins in that list.

This page here has a FAQ
for the Minecraft Marketplace with different topics such as "I tried to use Minecraft Coins to make an in-game purchase, but something went wrong. What should I do?" and "I didn't receive the Minecraft Coins that I purchased. What should I do?" that
might be helpful in pointing you in the right direction.

I'd also check purchases from within the Minecraft Marketplace to see if anything was accidentally purchased?

Let us know if you have any questions, or if those links don't help resolve your issue.

Hello justrobert,

We see that your tokens are currently awaiting redemption on your FREEdom Rewards page. You can reach this redemption page containing your Coins from the Trove section of the FREEdom Rewards page (https://rewards.xbox.com/freedom-rewards/).
Keep in mind that it takes us up to 96 hours to process new activity, so these coins may not show up immediately.

Hello justrobert,

We see that your tokens are currently awaiting redemption on your FREEdom Rewards page. You can reach this redemption page containing your Coins from the Trove section of the FREEdom Rewards page (https://rewards.xbox.com/freedom-rewards/).
Keep in mind that it takes us up to 96 hours to process new activity, so these coins may not show up immediately.