Having a lot of problems

Chris Elrick · Dec 6, 2023

So for the last 2 weeks my rewards have not been recognized, even though I have played my game pass games and got achievements. I also have not been able to do them on my phone. Ontop of my achievements are not being recognized. It's very frustrating so if I can get a response I'd really appreciate it.

:)

Nkosana23

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

I’m sorry to hear that your rewards have not been recognized on Xbox. Here are some steps you can take to troubleshoot the issue:
1. Check if your Xbox is connected to the internet and is up-to-date.
2. Clear the cache of your Xbox console.
3. Check if your region is supported.
4. Power cycle your machine.
5. Test your network connection.
6. Try using a different profile.
7. Remove and re-add your profile.
8. Clear the local save and resync with the cloud.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

I hope this helps.

HassanB

Have you tried to fill out the Microsoft Account Recovery form located
here before contacting phone support?

SwordofWhedon

The Windows Store is built in, you just open it

Jalbno16

Im going to have to call them in that case, because if i decide to turn auto renewal off, it asks me to get my parents email and pass, but i cant get them. So im screwed.

TobyHoover

This is an account related question. If MS thinks the account is compromised then there is a hold on it and your parents or you (if 18+) will have to contact Xbox support:

For Xbox US:

Phone assistance is available:

9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

Phone numbers

Toll free: (800) 4MY-XBOX or (800) 469-9269
Direct dial: (425) 635-7180
Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102
You can also twitter Xbox on twitter @
http://twitter.com/xboxsupport

Don’t like to call Xbox or tweet them? The you can probably Email Xbox @
support.xbox.com/.../email-us.aspx

For Xbox UK:

Phone assistance is available.

Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00

Phone numbers

020 7365 9792 or 0800 587 1102
Hearing Impaired (TTY device): 0800 587 1102

For Xbox Austraila:

Phone assistance is available.

7.00am to 9.00pm – Monday to Friday
9.00am to 5.00pm – Saturday and Sunday

Phone numbers

(02) 8031-8186 (if you are in Sydney) or 1800 555 741.

For Xbox Canada:

Phone assistance is available.

9:00 A.M. to 1:00 A.M. Eastern Time

Phone numbers

Toll free: (800) 4MY-XBOX or (800) 469-9269
International (direct dial to US): (425) 635-7180
Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

For all other countries across the world you can try finding it here:

support.xbox.com/.../change-locale.aspx

Having a lot of problems