Refusal of help

Discus and support Refusal of help in XBoX Games and Apps to solve the problem; I have encountered a fraud from activison i hoped that Microsoft can intervene because they refuse to help or refund me for the points I purchased in... Discussion in 'XBoX Games and Apps' started by tamem tamem, Dec 5, 2023.

  1. tamem tamem
    tamem tamem Guest

    Refusal of help


    I have encountered a fraud from activison i hoped that Microsoft can intervene because they refuse to help or refund me for the points I purchased in game i have no idea if there are higher company that own activison other than Microsoft so i hoped that you can intervene and stop this and help me with this case because their not willing to help me seriously

    :)
     
    tamem tamem, Dec 5, 2023
    #1
  2. Courtney Todd Win User

    Refusal of help

    Hello again Tamem T,

    As I mentioned before, this is only a public Microsoft forum where we are gamers like you, if the purchase was not made at Microsoft then unfortunately we cannot help you. This issue should be addressed directly with Activision.

    I wish you the best in this life and good luck.
  3. Courtney Todd Win User

    Refusal of help

    Hi Tamem T, my name is Courtney and I would be happy to help.

    I'm sorry to hear that you are having this problem, if you made the purchase in the Activision store or website, they are the ones who should help you with the refund since Microsoft cannot intervene in the internal affairs of other companies.

    If you made the purchase directly from Microsoft, let me know, so I can offer you more details on how to proceed to request a refund. Otherwise, if you made it through Activision, you must contact said support.

    https://support.activision.com/

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    If you have any other questions, let me know, I will be happy to continue helping you.

    Best regards,
    Courtney.
  4. tamem tamem Win User

    Refusal of help

    Sadly miss Courtney I didn’t buy it on xbox its in ps4 and activision refused to help me ill check woth their useless attempts to help me
  5. NoahJones_527 Win User

    Video Game was approved for purchase but has been pending for 10 hours

    The order is still pending. The purchase went through but the game is refusing to show up or download. Thank you for trying to help but this issue is refusing to be fixed
  6. onyxishere Win User

    Employee Refused to Help with Request

    Sorry to hear it. Did you purchase your console from a store or online at the Microsoft Store? If it was from a local gaming store see if you can't return the console for an exchange.

    If it was purchased online you may have to contact phone support again to set up an exchange of the console. Hopefully you'll get better service the second time through. Either way you should mention about your last call to whoever you end up speaking
    with.
Thema:

Refusal of help

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