Money was debited from my bank account but game is not showing up on my Xbox library

Discus and support Money was debited from my bank account but game is not showing up on my Xbox library in XBoX Games and Apps to solve the problem; I purchased a game using UPI from the Xbox Store The purchase was inititated and I did provide my OTP on my UPI wallet. The purchase was completed... Discussion in 'XBoX Games and Apps' started by ShiukRaz, Dec 5, 2023.

  1. ShiukRaz
    ShiukRaz Guest

    Money was debited from my bank account but game is not showing up on my Xbox library


    I purchased a game using UPI from the Xbox Store

    The purchase was inititated and I did provide my OTP on my UPI wallet.

    The purchase was completed from my end and the transaction is showing as successfully done

    but the game is not showing on my xbox library and neither is the transaction being shown on my Microsoft account even though the moeney was debited from my bank account

    I have the payment details

    :)
     
    ShiukRaz, Dec 5, 2023
    #1
  2. harmeet singh5 Win User

    Money was debited from my bank account but game is not showing up on my Xbox library

    But the purchase is not showing in the order history, should I wait for 24 hours? also the money debited is showing in Phone pe app and also in the bank statement.
  3. harmeet singh5 Win User

    Money was debited from my bank account but game is not showing up on my Xbox library

    Bro, i am facing the same issue. Did your issue got resolved
  4. Nkosana23 Win User

    Money was debited from my bank account but game is not showing up on my Xbox library

    Hi. My name is Brilliant, an independent advisor. I am glad to assist today.

    Here are a few tips to assist you investigate the charge billing.
    1. Check your bank statement. If the charge is not from Microsoft, contact your bank for assistance with where the charge comes from.

    2. Check your order history on account.microsoft.com. Select "Payment and billing" -> "Order history". Compare your purchase to the charge in question. If you cannot find the charge in your order history, check if anyone you know might not have used your card with another Microsoft account. Check the order history for each Microsoft account connected to yours.

    3. If you think your Microsoft account has been compromised, change your password and Select "Advanced security options" to sign out everywhere.

    For more details on how to follow the above steps in investigating a billing charge, kindly use the following link: https://support.microsoft.com/accou...icrosoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    I hope this helps.
  5. ShiukRaz Win User

    Money was debited from my bank account but game is not showing up on my Xbox library

    Yes it took almost 6 hours to register the purchase but I did receive the game.
  6. Pimp Daddy Daniel Win User

    Friend has not received gift from me?

    No it does not show up but is shows that the money was taken out by Xbox on my bank account
Thema:

Money was debited from my bank account but game is not showing up on my Xbox library

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