Can't find the xbox x bundle items in the library, they appear to be "already redeemed"...

Hello, Gennaro.
Even if your Amazon account was created with a Microsoft email, this doesn't mean the included content will be delivered to that account.

In order to claim a digital direct content, it is required to first add the Microsoft account to the Xbox, as the console said the content was already redeemed, this means the console was used.

However, if you want, try adding the Microsoft account you used to create your Amazon account and check the library. But probably you're not going to be able to see the already redeemed items.

I purchased it from amazon with another account. Is it possible that i can redeem the game only with that account? Otherwise i will contact the sellers

Hello, GennaroGiorgio. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Based on the information you provided, it seems that the Xbox you purchased isn't completely brand new and instead was repackaged.

When a content is redeemed, it is not possible to redeem it again.

If you allow me, what I can suggest is return the console and purchase a new one from another seller or directly from the Microsoft Store.

Furthermore, I hope you find this answer helpful to your inquiry. However, I'll remain attentive to any other one you may need.

Kind regards,

Arturo.

I bought the Xbox one x Tomb raider bundle today and have this same issue... unacceptable that I have paid 450 pounds and specifically selected this bundle to find out it is unplayable. Where do I stand in terms of a refund as I have already redeemed this
code? Mis sold and decieved.

Hi BannanaBoi101,

That code is only redeemable to your Microsoft Account which would only be accessible through the associated Xbox Live account when launching Fortnite on the Xbox One console. The bundle you are referring to is an Xbox One S All Digital Exclusive bundle,
therefore you can only actually get the content on Xbox Live. Fortnite on PC is not associated with your Xbox Live account whatsoever, only your EPIC Account. Content is accessible across Fortnite's supported platforms, but you first need to login to Fortnite
on Xbox Live through an Xbox One console to receive the items from that bundle, then if your accounts are linked, they should appear on Fortnite on PC when you login there with your EPIC account.

Essentially, if you do not have access to an Xbox One console, then you will not have access to the items in that bundle which you redeemed. It would also be impossible to redeem that code meant to be redeemed to a Microsoft Account, to your Epic Account
whether or not you had already redeemed it.