Cant join nitrado server

Hello , I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you're having trouble joining your Nitrado server on Xbox Ark Survival Ascended.

Make sure your Xbox is connected to the Internet correctly. You can try restarting your router or resetting the network connection on your Xbox to make sure you have a stable connection.

Make sure the server configuration in Nitrado is correct. Check the server's IP address, port, and password to make sure they are entered correctly in the game settings.

Also make sure that both your Ark Survival Ascended game on Xbox and the Nitrado server are on the same version. If the server is on an older version, you may not be able to join until it is updated.

Clear your Xbox cache Turn off your Xbox, unplug it from the power for a few minutes, and then turn it back on. This can help eliminate any caching issues that may be affecting your ability to join the server.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

More info, I rent Ark servers from Nitrado. Some players are able to join the servers and others are not able to join.

For what game did you rent a Nitrado server?

I assume you are probably trying to rent a Minecraft server, right? The Xbox and Windows 10 version of Minecraft do not support Nitrado Minecraft servers. They only support Realms and a few selected online community servers.

If I misunderstood your post, please describe in more detail what Nitrado server you got for what.

In the previous picture, the subscription name says the same?

"Nitrado Game Server for 30 days with 10 slots (automatic renewal)"

Hello Migadar,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing issue with your Nitrado subscription. However, as a Microsoft customer support agent, I'm not able to directly access or manage your Nitrado subscription. I recommend reaching out to Nitrado's customer support team directly for assistance with turning on recurring billing for your 20-person server and upgrading it to a 26-person server. You can try contacting them through their website or support email. Additionally, you may want to check if there are any FAQs or support articles on Nitrado's website that could help you with your issue. We will help you how to get there.

Use this link: NITRADO Support to contact the support. Make sure you accept all cookies and sign in your account.

We are positive that you’ll get more relevant information and best resolution to your concern.





Sincerely,