How come I cant play Undertale

Hi there Erika.hill, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

To better understand the situation, I would appreciate it if you could answer the following questions:

1. Does your game purchase appear as "Completed" in the following link? Adjust the time filter to show all purchases and not just those made in the last 3 months:

https://account.microsoft.com/billing/orders/

2. On what device are you playing?

3. If you're playing from a Windows PC, please check that your Windows region is configured correctly:

Settings > Time & Language > Region.

I'll be awaiting for your response.

Kind regards,
Gerardo.

Undertale and sunset overdrive , undertale: sans song and on sunset overdrive: different answer

I would love undertale to come to xbox but like people were saying it's up to the developer. I'll just stick with the pc version until it happens.

well, every time I want to play undertale it says that there is an error and its not in the Microsoft store.

what is happening?!

The issue was happening on PC while I was installing Undertale, but the problem isn't limited to Undertale. Any downloads I try to make have this problem. Occasionally I receive an error message, but I forgot the code.