Why does my old gamertag still show above new one after purchasing a new name?

Thank you. Clearing my Windows 11 cache fixed it.

Hello Placeeboe, My name is Khaji I am the independent advisor and I will be happy to help you today.

If you recently purchased a new gamertag on Xbox, but your old gamertag is still showing above the new one, it could be due to a few reasons:

Take in count that sometimes, it can take a little while for the changes to propagate across all systems and platforms. The update might not be immediate, and it could take some time for your new gamertag to fully replace the old one. Give it some time and check again later to see if the issue resolves itself.

1. The display of gamertags is often cached to improve performance. It's possible that your system or the Xbox servers still have the old gamertag cached, causing it to be displayed instead of the new one. Clearing the cache on your Xbox console might help. To do this, hold down the power button on the front of the console until it fully shuts down. Unplug the power cord from the back of the console, wait for about 10 seconds, then plug it back in and turn on the console.

2. There might be a synchronization issue between your Xbox console and the Xbox servers. Try signing out of your account on the console and then signing back in. This can help trigger a synchronization process that may update the displayed gamertag.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

I'm glad it worked for you, have a nice day, If you have any other questions, come back to us to help you resolve them, we will be happy to help.

Nope still got my old gamertag on there and I did pay for this one tho when I click "Choose your new gamertag" it shows my new one but when I back out it still shows my old gamertag.

This is not a glitch.

Xbox is introducing the new Gamertag system, but the transition is not complete yet. During this transition phase you will see both your old and new Gamertag on your console.

After Microsoft has completed the transition to the new Gamertag system, it might be that older games still show your old gamertag instead of the new one.