Why is the 'play' button greyed out on Xbox Cloud Gaming

Sherrise Hanchard · Sep 17, 2023

I've tried it on both mine and my husband's accounts, on about 8 different devices in total. All games on all devices and all accounts, the 'play' button is greyed out.

:)

saad maih

same for me but only fortnite not greyed but when i click on it i get the rocket ship for 20 secs then a message saying disconnected from game (i have game pass it expires next month}

Jay-W09

Seems to be a widespread issue at the moment, most likely an outage which has not yet been noted by MS:

https://answers.microsoft.com/en-us...ming-for/0bbb5504-f491-4c7d-8748-0dccc3759dfc

kyle_m4496

Hey! There is currently an outage affecting Xbox Cloud Gaming. You may have trouble starting cloud games or be unexpectedly disconnected from a game after it begins. This is currently being investigated.

You can check the status of Xbox Network services here: https://support.xbox.com/xbox-live-status

kyle_m4496

Hi Lane. My name is Kyle and I'm an independent advisor.

I understand how frustrating it must be that you are experiencing issues playing cloud games. Please check the Xbox Status page again, there is a major outage reported for cloud gaming: https://support.xbox.com/xbox-live-status

This issue is currently being investigated. I apologise for any inconvenience caused by this.

Thanks,
Kyle

Overcorpse

You are not alone. I am having the same issue. There must be another outage at M$. It's funny how a TV maker's game streaming service works flawlessly with very, very few outages but the biggest Software company in the world, struggles. Makes you wonder.

Why is the 'play' button greyed out on Xbox Cloud Gaming