Gift card missing numbers/letters

Hi Amy Cod,

Greetings!

Thank you for posting in Microsoft Community.

We understand that you're having trouble with your Xbox Gift card because after it was scratched off most of the characters are missing. We recommend that you need to speak with our Xbox Live support. It's best to work with them as they have the necessary tools to further check your concern and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support

2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.

3. If not, please select the country/region it is showing and select the correct one among the lists.

4. Make sure to use to check the available contact times of the support.

5. Select the "Contact Us" button

6. Select the drop-down menu options that will match your concern.

7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

Microsoft Community Moderator

Access this link;

https://aka.ms/contactxboxsupport

Only support can help, this is an community forum, and while we help fellow gamers by sharing our knowledge and experiences, we're just players like you.

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

If you are unable to see the entire code of a gift card, you must follow the steps in this link;

https://support.xbox.com/en-us/help/subscriptio...

"If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport

When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer.

Note: Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well."

I appreciate your patience, if you have more questions feel free to ask.

How do I proof of purchase, the serial number and a picture of damaged code on Xbox gift card?

Hello,

Sorry, it's not possible to find out the letters/numbers that are missing from the card. You can guess the missing letters/numbers combinations an unlimited number of times by visiting this page
here.