how do I fix the error code 0x87DD0005? (Minecraft Windows 10 Edition)

Hello mare luna,

We appreciate you for sharing this to us and welcome to Xbox forums.

We understand that you're experiencing this issue with Minecraft Windows 10 Edition. Really appreciate your time and effort for trying all the possible solutions you could apply from your end before sharing this to us.

Error code 0x87DD0005 usually indicates a problem with the Xbox Live service or your account. Let's work on this together.

Before we proceed, I will be asking you few questions that will help us understand further:

• Was this working just fine before this issue occurred?
  

In the meantime, here are some steps you can try to fix this issue:

Note: You can skip the step you've taken.



1. Check the Xbox Live service status: Before proceeding with any troubleshooting steps, it's important to check the Xbox Live service status. You can do this by visiting the Xbox Live Status page (https://support.xbox.com/en-US/xbox-live-status). If there are any issues with the service, you may need to wait until they are resolved before you can sign in.



2. Check your internet connection: Ensure that your internet connection is stable and working properly. You can try resetting your router or modem to see if that resolves the issue.



3. Clear the Xbox Live cache: Clearing the Xbox Live cache can sometimes resolve sign-in issues. To do this, press the Windows key + R to open the Run dialog box, type "wsreset.exe" and press Enter. This will clear the Xbox Live cache.



4. Reset the Microsoft Store cache: Resetting the Microsoft Store cache can also help resolve sign-in issues. To do this, press the Windows key + R to open the Run dialog box, type "wsreset.exe" and press Enter. This will clear the Microsoft Store cache.



5. Check your account status: Ensure that your Xbox Live account is in good standing and that there are no issues with your subscription or payment method. You can check your account status by visiting the Xbox Live account page (https://account.xbox.com/en-US/).



6. Reinstall Minecraft Windows 10 Edition: If none of the above steps work, you can try uninstalling and reinstalling Minecraft Windows 10 Edition. To do this, go to Settings > Apps > Apps & features, find Minecraft Windows 10 Edition, click on it, and select Uninstall. Once it's uninstalled, go to the Microsoft Store and reinstall the game.

7. Reinstall Xbox App.

8. Check your Windows Update. Make sure your PC is up to date with the latest Windows updates.

Source: Error 0x87DD0005 occurs when using your Xbox or Windows 10 Device



I hope these steps help you with the issue. If you continue to experience problems, you may need to contact Xbox Support for further assistance.

Kind regards,



Microsoft Community Moderator

Hello mare luna,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.











Thank you for understanding.



Respectfully,



Microsoft Community Moderator

I am trying to redeem a Minecraft windows 10 edition key from the Mojang website.

This is the prompt I am trying to redeem from:

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Minecraft for Windows 10

You bought Minecraft: Java Edition during a period of time when Minecraft for Windows 10 was included for free. Claim your redeemable gift code by clicking the button below and follow the instructions. As you
might have guessed, Minecraft for Windows 10 can only be played on Windows 10.

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It allows for users who have purchased the java edition of the game to then redeem a code for the windows 10 edition of the game.

This is the error message that pops up:

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Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!

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Thanks for any help!

I bought the Windows 10 version of Minecraft by mistake, but the one I wanted was the java edition.

I saw that anyone who buys minecraft java edition is entitled to minecraft Windows 10. Is the reverse also true? Who buys minecraft windows 10 is entitled to minecraft java edition?

If so, how do I access the java edition version at no additional cost?

Hi, which version of Minecraft PC is this?

Windows 10 edition Beta?

Minecraft PE: Windows Phone?

Minecraft PE: android?

Minecraft PE: iOS?

and what is the error codes you get when trying to sign in?

Also do you have the Xbox app installed on your device?