I paid for Minecoins in Minecraft and never received them, how to refund or get my Minecoins?

Hi, Reza. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue. Has it been over 24 hours since you made the order?

hi Ricardo, we purchased the Minecoin gift cards from Target - we've never had issues with these before though. they are Microsoft branded: "Minecraft Minecoins, 3500 In-Game Currency, Buy skins, textures, & worlds, Android | iOS | Nintendo Switch | Xbox One | Win 10, Minecraft Minecoins Pack - 3500 coins" we bought three separate cards and our Target receipt shows three distinct download codes on the receipt. we've never had this issue before. if we can't redeem them, we can't get his birthday money back as they are not refundable. : (

Hello Darcy,



Greetings!



Thank you for posting in Microsoft Community.



It seems that your query is related to Minecoins. Let us help you by providing the needed information for your concern.

Minecoins are a type of currency that you can use to buy content from the Minecraft Marketplace, such as skin packs, texture packs, worlds, and mash-up packs. There are different ways to get help with minecoins, depending on what kind of issue you have. Here are some common scenarios and solutions:

If you want to know how to get minecoins, you can either buy them with real money from the Minecraft Marketplace or earn them for free by completing quests, redeeming promotions, taking surveys, or checking for giveaways.

If you have a problem with your minecoin balance, such as not receiving minecoins after a purchase or losing minecoins after a refund, you can contact Minecraft Customer Service at the Minecraft Help Center and submit a request. Submit a request – Home (minecraft.net)

If you have a question or feedback about the content you bought with minecoins, such as how to use it, how to rate it, or how to report it, you can visit the Minecraft Marketplace FAQ for more information. See: Minecraft Marketplace FAQ | Minecraft Help



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

But I used a minecoins code for the minecoins, if I request a refund I'll get nothing because it was 0$

Hi there ScottBridges2, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

Please note that from the Microsoft side, you can only request a refund for the purchase of Minecoins. However, in this situation, since you only want to request a refund for the purchase of the world you made with Minecoins to get your Minecoins back, it will be necessary for you to contact Minecraft Support directly. They are the ones responsible for managing these in-game internal purchases with Minecoins and are also in charge of refunds for such purchases.

You can contact Minecraft Support through the following link:

https://help.minecraft.net/hc/requests/new

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

It is important that you clarify to them that you do not want to refund the purchase of your Minecoins but rather want them to refund the Minecoins you used to buy a world within the in-game store because it is not functioning correctly.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.