Lego Minecraft Dragon Slayer Skin wont redeem

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Can I have the exact message that you’re getting as of the moment? This will determine the steps that we need to perform.

Hi there! This is Virginia O.

I understand that you are experiencing issues accessing Lego Minecraft dragon slayer skin pack.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check skin availability in the dressing room by launching Minecraft, go to the main menu, and click on the clothes hanger icon in the bottom-right corner. Look for the Dragon Slayer skin pack in the dressing room and select it to use in-game.

Kindly make sure as well that your version of Minecraft is compatible with the Dragon Slayer skin pack because a certain add-ons are only available for specific versions of the game.

Give it 24 hours as well in order for the redemption of the code to sync inside your game once verified that it is compatible.

If the skin pack still doesn't appear, please uninstall and then reinstall Minecraft. This can help refresh the game's files and can resolve any glitches

Thank you for your cooperation.

Clean your console's MAC, reboot, and then look for the skin with the instructions below, please.

Clean your console's MAC

Network Settings> Advanced Settings> Alternate MAC address and Clear.

Launch Minecraft and at the Main Menu screen, click the clothes hanger in the bottom-right corner of the screen, locate the skin pack and skin you wish to use, and select “Confirm” to use the skin in-game.

Hi SamQY,

Yes indeed. I just logged into his Microsoft account and under order history I see how in-game purchases as well as Lego Minecraft Dragon Slayer item from today Thank you. How would he be able to see this when he logs into Minecraft on the Xbox? He tried earlier and can see several skins but not that one.

That did the trick, thank you so much, you made his day