My brand new Xbox Series X freezes then kicks me to home screen/turns off whenever I play...

Discus and support My brand new Xbox Series X freezes then kicks me to home screen/turns off whenever I play... in XBoX Games and Apps to solve the problem; (I asked this question before but I didn't really explain the full thing and it ended up being a waste of time.) Here's the situation: I just got my... Discussion in 'XBoX Games and Apps' started by Jamison Hatfield, Jun 5, 2023.

  1. Jamison Hatfield
    Jamison Hatfield Guest

    My brand new Xbox Series X freezes then kicks me to home screen/turns off whenever I play...


    (I asked this question before but I didn't really explain the full thing and it ended up being a waste of time.)

    Here's the situation:

    I just got my Xbox Series X two days ago and anytime I play Rainbow Six Siege, my xbox either turns off or freezes up and kicks me back to the home screen.

    I have tried troubleshooting multiple ways, here are the ways I have tried fixing this issue:

    • Uninstalling/Reinstalling Rainbow
    • Deleting all save data from Rainbow
    • Hard restarting my Xbox
    • Doing a full power cycle on my Xbox
    • Resetting my Xbox while keeping games and apps
    Another thing I should mention is when I was playing Raimbow and it kicked me out, for 2 seconds a small white box appeared on my TV, then disappeared when I got kicked to home screen, this only happened once however.

    I don't think it has anything to do with dust or overheating because my Xbox has enough room to ventilate cold air into it and hot air out of it, and I just got the Xbox so I don't really think much dust could've gotten into it. I also don't think it has anything to do with my TV, as even though my TV is old (Vizio Model: E320fi-B2), I can run high graphic games such as the Matrix Awakens.

    I decided to do this test to see if it had something to do with the graphics, as Rainbow Six Siege would be (to my knowledge) less demanding then Matrix Awakenings, therefore if my therory was right it would crash faster then Rainbow. While playing it I decided to leave it on for a good 30-45 minutes, running around, driving and what not, weirdly enough it never crashed during this time.

    It may have something to do with inside the Xbox but that really isn't for me to decide yet, as I am not entirely sure WHY it would be doing this.

    If you can get back to me soon then I would much appreciate it!

    :)
     
    Jamison Hatfield, Jun 5, 2023
    #1
  2. Jamison Hatfield Win User

    My brand new Xbox Series X freezes then kicks me to home screen/turns off whenever I play Rainbow Six Siege

    Hey Rostom L, thank you for your concern on my issue! I just updated my forum, so if you could read the update and get back to me it would be much appreciated!
  3. Rostom L Win User

    My brand new Xbox Series X freezes then kicks me to home screen/turns off whenever I play Rainbow Six Siege

    Please let me know if you have questions or clarifications regarding your concern.

    Thank you!
  4. Rostom L Win User

    My brand new Xbox Series X freezes then kicks me to home screen/turns off whenever I play Rainbow Six Siege

    Hi Jamison! I am sorry to hear about what happened. This is clearly not the situation I want you to be in.

    I believe that it is not an issue with your console hardware or internals. Since your other games work just fine, it may only be a game or system bug or could be stability issue. Based on the link below, if we experience that kind of issue, please be sure to submit a report or file a bug directly to Team Xbox for them to properly investigate it from their end.
    Reference: https://answers.microsoft.com/en-us/xbox/forum/...

    Check the link below for your guide in reporting the issue:
    https://support.xbox.com/help/account-profile/m....
  5. Rostom L Win User

    My brand new Xbox Series X freezes then kicks me to home screen/turns off whenever I play Rainbow Six Siege

    Hi Jamison! Thanks for the update.

    As for our last resort, have you tried to factory reset your console and choose to remove everything?

    If it does the same thing after that, there's a possibility that it may be a hardware issue if it happens to multiple games. Since your console is still new, I recommend that you bring it back to the retailer where you purchased it and ask for a replacement.

    Thank you!
  6. Silkeandpo Win User

    Why does my Apex legends game keep freezing and kicking me out of game on my xbox?

    how do you even do that on xbox? like can you fix the corrupted file bc i have the new series x and it freezes after having a few minute of bad fps then it kicks me entire to the home screen.
Thema:

My brand new Xbox Series X freezes then kicks me to home screen/turns off whenever I play...

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