I have been charged twice at £79.99 today 31-05-2023 for Microsoft Office

Graham Copeland · May 31, 2023

I have been charged twice today 31-05-2023, for MICROSOFT OFFICE. The Fee is £79,99 TWICE. Can you give me one of these £79.99 BACK PLEASE.

:)

SwordofWhedon

Typically the first amount as the test charge, and the second amount is the confirmation. Please confirm with your bank that this is actually a double charge. If that is the case, you can open a ticket at https://support.xbox.com

Candan Gok

Hi thank you for replying, I bought them today 05/06/2023 from Morrisons in Petts Wood, Orpington

Smwutches

When you upgrade, you're still charged the full amount. The remaining time on your regular Game Pass would have just been converted to Ultimate and the Ultimate you purchased would be added to that as well.

Michael Buck1

Cards been charged, mad that I can’t just pay £20 to upgrade. It’s 2023 and Microsoft ain’t offering a service like this :/

MishManners

Sorry this has happened to you.

You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us. Fill out a ticket on the
website (if you aren't in the US/Canada) and someone will get back to you about these charges.

Good Luck.

I have been charged twice at £79.99 today 31-05-2023 for Microsoft Office