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StolenTrivium · May 28, 2023

I've had my account for over 12 years now and spent nearly ten thousand dollars on games digitally in that time. I've been locked out of my account and because I cant answer enough of the verification questions and the phone linked to the account is from 12 years ago, I have no way of getting my account back. Support has been unhelpful as well. I'm beginning to feel resigned to the fact that I've lost everything and considering switching to playstation because of this.

:)

StolenTrivium

ive filled out the form 9 times now and always fail it

StolenTrivium

that's super unfortunate, That'll be the last Microsoft product I purchase then. If I've lost everything I'll be switching to Playstation I guess :/

StolenTrivium

so I'm just out of luck and lost the account I've had since I was a teenager? There's gotta be someone who can simply change the phone number associated with the account for me

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you tried with the account recovey form?

Here are the detailed instructions and some useful tips to up your chances

https://support.microsoft.com/en-us/account-bil...

DeniqL

Yes unfortunately if you do not have enough info it is quite hard to get an account back

verification failed.