I pre ordered Hogwarts Legacy Xbox one version, it now says my order has been refunded or...

Hello,

Thanks for reaching out to the Xbox forums. We understand there may be some frustration regarding the refund, however you should be able to pre-order again. There may have been an issue if you were trying to pre-order the same exact version of the game, as some changes were made.

Digital Deluxe version: Buy Hogwarts Legacy: Digital Deluxe Edition | Xbox

Xbox Series X|S version: Buy Hogwarts Legacy Xbox Series X|S Version | Xbox (Release date: 2/10/23)

Xbox One version: Buy Hogwarts Legacy Xbox One Version | Xbox (Releases 4/4/23)

If you are experiencing issues regarding your refund, please contact support: https://support.xbox.com/contact-us

Thanks,

-Hayabusa

I checked my bank and there’s a transaction for $60 on 12/5/22 and hogwarts legacy was the only game I pre ordered/paid for at that time for that price but when I went to Xbox transaction there’s no payment for hogwarts legacy it’s like I never pre ordered/paid for it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If you have is the Hogwarts Legacy Xbox One Version, I'm sorry but no, you will be able to play it on April 4, 2023.

If you now have an Xbox Series X console, you may need to consider canceling the pre-order and pre-ordering the Xbox Series X|S version, just a suggestion.

When I click on the Xbox one version from the bundle in my order history, it takes me to the store to buy it

https://www.microsoft.com/en-gb/store/p/hogwarts-legacy-xbox-one-version/9nk4ntbfww81

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, https://account.microsoft.com/billing/orders

Look for the transaction you made for the game there. If it says refunded there then the game has indeed been refunded and it should be back to your account within 7 business days.

If it says decline status, the system was not able to collect any payment from the payment method.

If it says canceled, the system has canceled your pre-order due to failing to collect payment.