I gifted the same game to someone twice on accident how do I get a refund

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help in requesting a refund.

Let me provide you a direct link for you to request this immediately. Your request will go directly to the refund team as they are the one who will process a refund back to your account.

Make sure to get the order number first on https://account.microsoft.com/billing/orders/

Then go here:

http://xbox.com/refunds

After you submit this form, you’ll receive confirmation and follow-up emails that’ll include instructions on how you can keep track of the status of your request. They will send you a response with the refund decision within 72 hours.

Hi there! This is Virginia O.

I understand that you want to get a refund however it was denied.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

When it comes to denied refund, please reply to the notification email that you have received from the Refund. And on your reply, kindly give them an acceptable/valid reason why you really need the money back for it'll be reviewed by the Department who handle refunds.

Thank you for your cooperation.

Hi,Nathaniel groves1

Welcome to the Microsoft Community

If you made the purchase inside the game, you can use your Return Tickets to return items purchased from the Fortnite Item Shop. You can see how to do it at this link.
How to refund or return Item Shop purchases in Fortnite - Fortnite Support

You can see at this link the EPIC games store refund policy.
Epic Games Store Refund Policy - Epic Games

Microsoft disclaims all warranties and/or guarantees, implied or otherwise, with respect to the information you receive from third-party linked sites or with respect to any support related to the technology.

Wish you all the best

Zoro-MSFT | Microsoft Community Support Specialist

Hi Smoothieboyyy, my name is Jose and it is my pleasure to help you.

I understand that you need help requesting a refund.

Let me provide you with a direct link so you can apply right away. Your request will go directly to the refund team, as they are the ones who will process the refund to your account.

Make sure you get the order number first at https://account.microsoft.com/billing/orders/

Then go here:

http://xbox.com/refunds

After submitting this form, you will receive confirmation and tracking. Send emails that will include instructions on how you can track the status of your application. They will send you a response with the refund decision within 72 hours.

Credits: https://answers.microsoft.com/thread/dce72636-4a2c-490f-b517-79ec4e366adc

I hope this information is useful for you.

Greetings,
Jose.

Hi Kaitlin! My name is Darhyl and I’d be more than happy to help you with your query.

Based on your description, I would suggest you wait for the Cash App support reply since the Microsoft Xbox subscription refund process is automated through the system if your account is eligible and not manually.

You may try to contact Cashapp Support again for a follow-up just in case they don't respond after 72 hours.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl