I am unable to sign into a different account on the xbox app

Discus and support I am unable to sign into a different account on the xbox app in XBoX Accessibility to solve the problem; I am unable to sign out of my husband's xbox account on the xbox app on my PC to resign into my own xbox account. I click sign out and when I go to... Discussion in 'XBoX Accessibility' started by Jelly1337, Apr 2, 2023.

  1. Jelly1337
    Jelly1337 Guest

    I am unable to sign into a different account on the xbox app


    I am unable to sign out of my husband's xbox account on the xbox app on my PC to resign into my own xbox account. I click sign out and when I go to sign back in it will automatically sign him back in and won't give the option to sign in using a different account. I have tried uninstalling and reinstalling several times and it still doesn't work. I have tried removing my PC from my husband's Microsoft account and that didn't fix it either.

    :)
     
    Jelly1337, Apr 2, 2023
    #1
  2. Kimmy_24 Win User

    I am unable to sign into a different account on the xbox app

    Hi, Jelly1337! I'm Kim, an Independent Advisor and I’m happy to help you today.

    Sorry about that. Let’s try some steps to isolate the issue. Kindly check if you can sign in to Ms store. Please open the Microsoft Store, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again using your profile then open File Explorer using the Windows key + E shortcut.

    In the address bar paste the following line:

    %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

    If there are Accounts and Cache folders available make sure that you delete them. After removing the cache, try to start the Xbox app again.
  3. Francia J. Win User

    I seem to have two different gamertags on the same account, and I'd like to change one. Is this supposed to happen?

    I myself am experimenting. I have used my other Microsoft account on my Xbox App, and then make sure that on my default browser my main account is signed in.

    When I click the "View order history" I was redirected to my main account even though I am signed in on my alternate account on the Xbox App.

    Kindly try to sign out and then sign in using a different account on your Xbox App then test it out as well.
  4. NyanKat101 Win User

    Microsoft account sign in problem

    Hello Georges, thank you for replying to my question. Yes I have Windows 11 version 21H2. I unfortunately can't download the Xbox companion app due to the problem of being unable to sign into a Microsoft account on my computer. I am able to sign into my Microsoft account on the Xbox and Microsoft website its just the apps I have trouble signing in to.
  5. l1vinl1fe1991 Win User

    Cannot sign in to Xbox App

    In the xbox app, anytime I try to sign in to xbox live, the app does nothing. I am unable to sign in to the xbox app. I know my MS acct credentials and I'm logged into the MS Store.
  6. OpticRJames Win User

    Unable to sign into different account on xbox app pc

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please go to Settings > Accounts > Your Info. Click "Stop signing into all Microsoft accounts automatically."

    Let me know if this sorts out the issue.
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I am unable to sign into a different account on the xbox app

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