I cannot install or play games through Microsoft store OR the Xbox app, it says I need...

Hi Logan_Darroch,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you are unable to install or play games through Microsoft Store or the Xbox app on your PC.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. What is the current version and edition of Windows Installed?
   
2. What troubleshooting steps have you done?
   
3. Did you have the latest updates on your device and system?
   
4. Do you mind sending a screenshot of the error message?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, allow us to share with you these articles and check the troubleshooting steps.

• Fix problems with apps from Microsoft Store - Microsoft Support
  

• Troubleshoot issues with the Xbox app for Windows | Xbox Support
  

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Logan_Darroch,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

May I know if you tried installing the Xbox app from here and not Microsoft Store?

https://www.xbox.com/en-US/apps/xbox-app-for-pc

And, when you say "I can install games now, but I still cannot see any of the games"

This is via Xbox app? Or are you installing the games from the Microsoft Store?

i am signed into microsoft store and the xbox app with the same account, my windows 11 and xbox app is up to date, i have used wsreset.exe on the microsoft store numerous times now, i follow each wsreset with an attempt to download gaming services either through the xbox app, or through microsoft store using the gaming services page i can access by putting the "start ms-windows-store://pdp/?productid=9MWPM2CQNLHN" command in powershell. none of these solutions have solved the problem, downloading from the xbox app still does nothing and the microsoft store still freezes the second i click install on the gaming services page. i cannot update gaming services because it isnt installed, i still cannot get it to install.

For clarification i am not having issues with updating gaming services, i am having issues INSTALLING gaming services. i was having other issues with gaming services before hand and the fix i followed involved uninstalling and reinstalling gaming services, the problem is that i cannot re install gaming services, NOT that i cannot update it. i do not have the app installed and i am trying to install it. reinstalling gaming services is quite literally the last step in the fix of the previous issues, but now i have a different one. (not being able to REINSTALL gaming services)

I did that. The game now appears in my

games and apps but it says i need to install it and prompts me to search for it on the microsoft store. When i go to the microsoft store page the only option is play not install, and then i get the same prompt in a loop.