How do I have ads removed from my Solitare Games. I am =UnrulySphere341. Please check my...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Gary, in cases like this, the ideal would be to contact Casual Games support.

Casual Games /Zendesk

https://microsoftcasualgames.zendesk.com/hc/en-...

Help Desk,

My sign in name iN UnrulySphere341. I have done all I know to do to get advertising OFF my Solitare Collection. I think my misstake was .... I went for some time before I re upped My subscription and when I did I did it montly. I decided to switch to the Annual Subscription and did so. THEN I CANCELLED MY MONTHJY SUBSCRIOTION..

You can check but I did pay the Annual Subscription quite a few weeks ago and all was fine....UNTIL I CANCELLED MY MONTHLY SUBSCRIPTION!!

Hopefully you can help me get squared away and have my PREMIUM STATUS REINSTATED!!



Respectfully,

Gary W. Scarlett

UnrulySphere341

I ACCIDENTLY REMOVED MY FREE KLONDIKE 1 CARD SHUFFEL Easy Solitare. How can I do this?

I am sorry you are having problems with your subscription to Solitare. Of course, you should not be having this problem. Please do trust me that the problems are not some kind of "racket", though I understand the frustration and being bounced back and forth
does seem like badminton.

For the past almost 10days there have been issues with the MS store with purchasing and authorization of prior purchases. You can check that status here https://beta.support.xbox.com/xbox-live-status .

As of now the servers are up with no issues, so if you are still having issues with being sent back to the non-premium version, then we need to first do a store reset. Press Windows+R and type "wsreset" (without the quotes). Go get a snack as it takes some
time. I usually follow that with a reboot to have a fresh and clean sign in with Microsoft Live.

If your purchase history is back, but the game still defaults to the ad version of Solitare, I would uninstall Solitare, reset the store again, reboot and then reinstall Solitare from your purchased Premium history.

If your history has not been cleared up and does not show correctly your purchases, your best solution is to contact the help desk via the methods shown on the server status page.

I do hope this all clears up quickly. Please let us know how it turns out. With more information, there may be more we can suggest to troubleshoot and repair.

i have removed microsoft solitare app from my PC also renamed C:\Windows\SoftwareDistribution to oldsoftwaredistribution backed up PC reloaded the app.

this resloved all my problems including iPhone as well