Issue about downloading games

Discus and support Issue about downloading games in XBoX Games and Apps to solve the problem; So my new Xbox series x got it back in December all the sudden will not let me download games at all. Like I will click a game to install. Hit install... Discussion in 'XBoX Games and Apps' started by Katrielle, Mar 21, 2023.

  1. Katrielle
    Katrielle Guest

    Issue about downloading games


    So my new Xbox series x got it back in December all the sudden will not let me download games at all. Like I will click a game to install. Hit install and nothing happens. It doesn’t even go into download queue.

    I tried to hard reset it in the settings where it took off everything games and accounts. And that didn’t fix it. So now I have a console I can only log into and talk to people but not play any games. Fun.

    :)
     
    Katrielle, Mar 21, 2023
    #1
  2. Katrielle Win User

    Issue about downloading games

    I’ve done the power cycles before and it didn’t work so I’m guessing I just needed to do multiple things or something. >_<
  3. Katrielle Win User

    Issue about downloading games

    I don’t really have hot spots cuz it’s extra charge to phone bill. So can’t try that really. Tho i did unplug the router itself to try and like refresh that thingy to. It didn’t work at first but then after I did a whole mother console refresh (the holding down Xbox button on the console for 10secs way) it finally worked. So maybe that worked. Idk lol. Thanks tho. Cuz trust me I have tried many different ways.
  4. Rostom L Win User

    Issue about downloading games

    That was weird. It may just be a little system hiccup.
  5. Rostom L Win User

    Issue about downloading games

    Hi Katrielle!

    Sorry to hear about what happened. Let's do our best to get this sorted out.

    To further isolate the issue, I suggest that you try to connect your console to a different network connection, it's possible that it's an issue with your internet connection - you may try your mobile data hotspot. You could also try to sign in using a different Xbox account or profile and check if you could install games using a different account.
  6. Rostom L Win User

    Issue about downloading games

    Thanks for letting me know, Katrielle. I didn’t know a simple power cycle would fix that. I thought it has something to do with your account or internet connection since you already performed a factory reset.

    I am glad that it has now resolved. I appreciate your patience and time here in the community.

    Take care!
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Issue about downloading games

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