why does my warzone 2 game keep crashing ?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work uninstalling and reinstalling the game will be the next step.

1. gamepass ultimate will not cause a crash.

2. warzone does not need gamepass ultimate or even gold to play as it's free to play.

3. it could very well be a problem with your xbox, the connection or something else.

4. how can it be disrespected if your game crashes, if it keeps doing it restart your console or re download the game.

Did all of those steps and still not helping. Get error code: TRAVIS-RILEA

Hi Jason! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Call of Duty Warzone.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I pulled the steps from the official Xbox article "Troubleshoot game issues on Xbox": (https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution)

Note: Solving this issue may take many steps.

"1. Remove your account, power cycle, and re-add your account:

Here's how to remove your account:

> Press the Xbox button  to open the guide.
> Select Profile & system > Settings > Account > Remove accounts.
> Select the account that you want to remove, and then select Remove to confirm.

Power Cycle:

> Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

> Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Then re-add your account.

Press the Xbox button  to open the guide.
Select Profile & System > Add or switch > Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.

Note: Make sure that you do not select Get a new account unless you want to create a new Microsoft account.

Enter the password for your Microsoft account, and then select Enter.
Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console.

2. Kindly try to clear the local save for your Call of Duty Warzone and resync with the cloud. Here's how:

It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

First, delete the local save:

Press the Xbox button  to open the guide and then select My games & apps > See all > Games.
Highlight the game title, and then press the Menu button  on your controller.
Select Manage game and add-ons > Saved data.
Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:

Press and hold the Xbox button  in the center of your controller.
Select Restart console, then follow the prompts.

After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.

Try installing the game again to see if re-syncing with the cloud corrected the game problem.

Note: When doing this step please make sure that you used to play this game online so that all your data is saved to the cloud."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I appreciate the response.

Based on the error codes, this could be due to an error with the network connection. Try to change your network connection with an ethernet cable/wired connection or use an internet network for us to isolate the issue.

According to a user Gustavocab87 who posted a solution: (https://answers.microsoft.com/en-us...rzone-2/a11a91ca-1fc8-46d7-b48a-ba2a1b529eae)

"The fix was:

Power Reset:

​​​1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Unplug all the cables (power, HDMI, etc..) and wait 5 minutes.

3. After 5 minutes, plug all the cables in again (except for the external HD) and then turn your console back on by pressing the Xbox button on the console.

After that launch the game and the error is gone! I hope works for your too!"

If that didn't work, try to clear your alternate Mac address then try again:

Press the Xbox button > Open Settings > Go to Network and select Network settings > Select Advanced settings > Select Alternate MAC Address > Select Clear > Select Restart.

Best regards,
Darhyl