Xbox elite series 2 controller faulty left bumper 3rd in a row

My Xbox elite series 2 controller started having problems with an unresponsive left bumper after about 9 months. It was in warranty so I sent it back for repair/replacement.

The replacement I received had the exact same issue so I immediate sent it back and got another replacement.

Less than 6 months later and now my 3rd controller has the exact same issue. Both replacements have been supposedly ‘refurbished’ models.

I have the original Xbox elite controller and a normal Xbox one controller, both of which have lasted 7+ years.

It’s quite clearly an issue with the manufacturing of the product itself, seeing as Xbox have even recognised the issue themselves. Yet I’m still the one who has to pay for a replacement.

I’ve been contacting support over the past 2 weeks and been promised a call back twice but never happened. I’ve even replied to their email response twice but been ignored.

The response I have managed to receive is that because it’s out of warranty, it’s up to me to repair it.

Anyone else thinks it’s ridiculous, poor business practice and frankly a scam? £160 controller that has lasted just a fraction of the time of previous models.

I know I’m not the only one who has had this issue but has anyone managed to get a positive resolution?

:)