Remote play problems “we can’t connect to your console right now”

Hello, looking for some advice…

I can remote play when my Xbox is already turned on, but once it’s been in sleep for 10/15 minutes, I can’t then ‘wake’ it via the Xbox app to remote play

The app shows the console is on. But then it’s the ‘we can’t connect to the console right now’

I’ve tried - resetting the console, keeping games/files. Not done a complete wipe of it just yet and don’t want too unless I have too. - configured all the settings as advised. - updated the controller, saw that was causing some issues. - tested the remote play functions on the Xbox. There is a yellow mark for latency, but I’ve checked that and it meets the requirements. - tried to do it from an IOS device and an Android device and neither seem to work. - tried going into the remote control to turn on the console, but again that is not connecting either.

• I haven’t taken the power cable out for 30-60 seconds and then put it back in again. That’s the next attempt but feels a bit like a wish and a prayer at this point.

All on a home network, I’ve not tried to do it from afar yet, that’s the next battle.

I’ve seen lots of Reddit posts from a year+ ago asking about this, but not as much recently so hoping there is a solution.

Any ideas?

Many thanks!

submitted by /u/Chaialenor
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