My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back?

Discus and support My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back? in XBoX Accessibility to solve the problem; Hello Microsoft community, I am looking for anyone that is familiar or related with Mojang or Minecraft, preferably with Java Edition. For your... Discussion in 'XBoX Accessibility' started by Ethan Carreon, Mar 15, 2023.

  1. My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back?


    Hello Microsoft community, I am looking for anyone that is familiar or related with Mojang or Minecraft, preferably with Java Edition. For your information to anyone that is reading this, I have tried contacting Microsoft through online chat, call, and emailing/submitting a ticket to Minecraft support directly. None of those options has worked up until this point, so I am now resorting to my last option, and to post on the Microsoft forums.

    Recently I was logged out of my Minecraft account, when I tried to log back in with the Microsoft account I used to migrate it with, it said that the account did not exist. I tried to log in through the browser and everything with no luck. I assumed that my account was hacked and the hacker must of closed or deleted my account. I used this account to migrate my account and now I can't do anything to change my email or my password since I don't have it anymore. I recreated the account with the same email address hoping that it would re open my closed account, to find out that it did not work.

    I went to the Minecraft support page to submit a ticket with the detail of my issues. I got an email back saying that they couldn't help since I used a Microsoft account to log in, therefore they had no tools or support that could help me with my issue. It left with no choice but to contacting Microsoft support, I called many times, but their support was never able to resolve my issue in the end due to various reasons.

    Although, the Gmail that I used to create my Microsoft account still does exist. Before Microsoft owned Minecraft, I was using my Mojang account to log in. I had changed my email a couple times on my Mojang account, which means I still have proof of a transaction purchase on the first email I bought the account with. I also have an email that sent me a copy of a username history around the time when I first bought the game. I don't think it really matters of the fact that my Microsoft account has been closed; I had no information or any data on that account that affects me, and the process of recovering my account.

    If anyone, please, that has any idea of any number that I can call or email, that I can contact, and that has some sort of tools or accessibility to anything that can help me recover my account back with the information I listed above, I would be more than happy to do so. I know that Microsoft employees are unable to support me with this issue, but if can anyone get me to the right person(s) that can help, please let me know. I am more than aware to the fact that this Minecraft account most likely has no more information on it that is related to me, but I believe that I have enough valid and viable proof in which this account belongs to ME.

    :)
     
    Ethan Carreon, Mar 15, 2023
    #1
  2. Ethan Carreon Win User

    My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back?

    I have called a couple times again, they have sent me to different departments through a live call with no help in the end.

    Does anyone know anyone that I can specifically contact or message for account management system for a support with a one on one with me? I have lots of valid proof on a separate email to show that this minecraft account belongs to me.
  3. Sun Khou Win User

    My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back?

    Hello Ethan Carreon,

    Thanks for getting back to us!

    By the way, we have already set your expectations on the process of recovering your account "I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can to help you with the process."

    Although give that information, we would like to provide you with some additional options that you can try.

    Kindly please try the following steps provided from this links:

    Reset a forgotten Microsoft account password - Microsoft Support

    Contact - Microsoft Support

    Help with the Microsoft account recovery form - Microsoft Support

    How to recover a hacked or compromised Microsoft account - Microsoft Support

    After following the steps provided from the links provided above. We would like you to make sure to visit this link: Login Help Tool

    Let me know if this helps,

    Sincerely

    Khou Sun

    Microsoft Community Moderator
  4. Ethan Carreon Win User

    My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back?

    Thank you for the reply, I did mention that I have contacted Microsoft through call multiple times but haven't got a proper recovery for my account quite yet. I will try once again, hopefully with no issue or no disturbance during the process. If not, I will have yet to reply again with another update.
  5. Sun Khou Win User

    My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back?

    Hi Ethan Carreon



    Greetings!



    Thank you for posting in Microsoft Community.



    Based on the description you posted, it seems that you have an issue with Xbox wherein you want to know how to contact a live support. As even after contacting Minecraft support about recovering your account you are still unable to get help as they have mentioned that it was originally a Microsoft account.



    By the way, it is not very likely that they don't have any record of your account. But since it was originally a Microsoft account I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can to help you with the process.



    Right now, you can try contacting our Xbox live support about this problem.

    Here's how: A

    1. Click on this link first: Contact us | Xbox Support

    2. Then select the appropriate categories on each of the boxes that will appear on screen base on the current problem that you have.


    [​IMG]



    [​IMG]



    [​IMG]


    Let me know if this helps,



    Sincerely

    Khou Sun

    Microsoft Community Moderator
  6. Ethan Carreon Win User

    My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back?

    I have already contacted Microsoft through call many times now, only for them to give me the same response each time. I have tried the account recovery form many times now, and because the account was deleted, and recreated, the form will not help either way since it's not the old one I used to have. I have even tried using the hacker's email that I found when trying to log into my minecraft account using the Microsoft login, but obviously that won't work or will EVER work because my details obviously do not match theirs.
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My Microsoft account was hacked, and deleted/closed. Can I still get my minecraft account back?

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