My Xbox series x wont read the disc. They are clean and don’t have any scratches

Christ09 · Mar 15, 2023

Any of the disc I have, the Xbox is not reading them. They don’t work. They are clean and not scratched

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Christ09, are you referring to game discs, or does it also not read blu-ray discs for example?

Have you tried any procedure on the console, if so, which one?

kyle_m4496

Hi ♡︎ R. My name is Kyle and I'm an independent advisor.

I'm sorry you are experiencing issues installing Mortal Kombat 11. It's possible the disc is damaged or simply needs cleaning.

Eject the disc from your console, and clean it with a soft clean cloth. Check for any scratches on the disc surface.

If the issue persists, do you have any other game discs you could test with your Series X? This will help identify the cause of the problem.

Thanks,
Kyle

wildfires101

my xbox 360 is the old white with silver disc tray and it wont read read my black ops 2 and the disc is super clean and my warrenty is voided since my dad took my xbox apart to clean it and now it wont read any discs and it was fine yesterday since it read
my black ops 2 disc in 1 go and the rest of my games in 1 go and i am just really confused why my xbox wont read any discs anymore and it read newer games perfectly also does the 3 ring of death effect the disc reading since i have had my xbox have the 3 ring
of death 6 times and was fine until today so if anyone has any idea's to help me please message me and sorry for my lack of punctuation since i dont use grammar on the internet

Mister Fitzer

Nubalishious, do you have any scratches or smudges on the surface of your disc? I've read of some users resolving this issue by having their discs cleaned thoroughly.

Militaratus

A small addition to the given answers: If the Xbox fails to install the game, check the bottom of the disc for any scratches/smudges.

If heavily scratched, then that is what's causing your SP issues as it cannot read the disc properly. (Xbox does only basic check when you insert the disc in the console)

If smudged or unsure, then gently clean the disc with a clean and soft cloth, and try again.

My Xbox series x wont read the disc. They are clean and don’t have any scratches