I lost my Microsoft email but I know my gamertag. How can I recover the email?

Discus and support I lost my Microsoft email but I know my gamertag. How can I recover the email? in XBoX Accessibility to solve the problem; Hello all! I am getting an error when trying to login into my Microsoft account for Minecraft PS4. The error states that I need to sign in with a... Discussion in 'XBoX Accessibility' started by AustBreu, Mar 5, 2023.

  1. AustBreu
    AustBreu Guest

    I lost my Microsoft email but I know my gamertag. How can I recover the email?


    Hello all! I am getting an error when trying to login into my Microsoft account for Minecraft PS4. The error states that I need to sign in with a previously connected Microsoft Account. However, I have no idea what email I used with the account it mentions and have been unsuccessful when trying to identify it. This has essentially blocked me from playing any online Minecraft with my Playstation friends. I need some help identifying the correct email for that account or I need to link my PlayStation to a different Microsoft account (which both Microsoft & Minecraft say can't be done).

    This is the official error message I receive after scanning the QR code or typing in the provided code:

    Oops! Looks like this account is already connected.

    Please sign in with your previously connected Microsoft Account, MyGamertag123.

    http://aka.ms/mcpsnhelp

    I have contacted Microsoft support (opted for them to call me), but had a very poor experience. I was greeted by an employee with an unusual amount of background noise (sounded like a ton of talking/laughing/etc.). This employee also sounded to have a side-conversation/and was laughing while I was in the middle of explaining this issue. They began by asking me in a bit of a condescending tone "what troubleshooting have you done on you own to fix this?" (customer service was my last resort after hours of troubleshooting). They then told me to please wait on the line while they went and did something I was not informed of (I thought maybe they were looking up my account). I only had to wait about 1-3 minutes when they came back with that same very loud background noise. I repeated my question and they responded by telling me that they couldn't help me and that I'd need to wait around two hours to receive an email or a new call (never received either). When I asked why this was they told me again that they couldn't help me. I began to get frustrated and asked if I could speak with someone who could help me but I was promptly hung up on.

    I have no idea what that was about and was completely taken off guard by this experience. It may seem small to someone who talks to different people all day but all I want to do is get access back to my account so I can play with my friends. I'm at a loss here. I don't want to give up but it seems like everywhere I look ends in a dead-end. I wish there was a way to have a more personal conversation with a Microsoft employee because I know that this experience doesn't represent Microsoft. If anyone has a suggestion to what I should do from here to re-discover this lost email please let me know! I've looked at every help article I could find, I've troubleshooted as much as I know how, and have tried every email that I am aware of. I've gotten nowhere and just need for someone to give me a little extra help.

    :)
     
    AustBreu, Mar 5, 2023
    #1
  2. Mister Cizl Win User

    retrieving a xbox 360 profile

    Hey beneta83! If you know the email address the gamertag was associated with you can attempt to recover the password

    here
    . If you do not know the email address, you can attempt to recover that
    here
    . Post back and let me know how it goes!
  3. Sodangidni Win User

    I know my username but i lost my email can i recover the account?

    Hello, Jake E. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

    I’m sorry to hear you’re having trouble retrieving your Microsoft account.

    Not only that, but as you don’t recall the email address, you may want to try recovering your account by submitting the account recovery form but using instead a previously linked phone number or previously created Skype username (is not the same as our gamertag).

    The form can be accessed here:
    https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    Otherwise, you could try looking if maybe in Minecraft or the device you use you're able to find the email address associated with your account

    Furthermore, please refrain from sharing personal information, including email addresses, gamertags, etc.
    As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

    Thanks for reading me,

    Arturo.
  4. DarkSpawn569 Win User

    How am I supposed to get my old Xbox360 account back?

    Hello ,

    Thanks for posting on the Xbox forums. We understand that you are interested in recovering an old Microsoft account that you used to use on Xbox 360. It's great that you remember the email address to your account. The first step to recovering an account
    is knowing the email address that is used for the account. You can change the email address that is used to log in to the account after you recover your password. We have a support article that explains

    how to recover your password
    . Be sure to let us know the results !
    I don't have access to the email the account is linked to, Time Warner Cable had control of the email when they merged into Spectrum, so I lost the email and it was before 2 step verification was a thing. All I have is the email the account is linked too
    and the Gamertag.
  5. john-216. Win User

    gamertag

    Hi I have recently lost access to my gamertag on minecraft due to changing my password for my emails is there a way of recovering that account ?
  6. Darhyl Amizola Win User

    Can i find my lost gamertag if i just know the email?

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your missing Gamer tag.

    Yes, since you have the email address of your account, you can try accessing account.xbox.com using the email. Once logged in, you will be able to see your Gamer tag at the top right corner of the page.

    If you can't access your Xbox account, you can try to recover your account through the account recovery webform:

    https://account.live.com/ACSR?uaid=eadbff0c96ce4ed9935b7d36f1670425

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
Thema:

I lost my Microsoft email but I know my gamertag. How can I recover the email?

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