Why does my Fortnite keep crashing on the loading screen?

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try to uninstall and reinstall the game and check if that sorts out the issue. If it's not working, make sure the game is installed on an internal hard drive of your console.

no luck. keeps crashing. Smt in loading screen smt after.

Hi, Bebe Heh

Welcome to the Microsoft Community.



There could be several reasons why Fortnite is crashing on your device. Here are some general troubleshooting steps you might want to consider:

1. Check your internet connection: Fortnite is an online game that requires a stable internet connection. If your connection is unstable or too slow, it may cause the game to crash.
   
2. Free up some space: If your device is running out of storage space, it could also cause the game to crash. Try deleting some unnecessary files or apps to free up some space.
   
3. Reinstall Fortnite: If none of the above steps work, you might want to consider uninstalling and then reinstalling Fortnite. Sometimes, the game files can become corrupted, which can lead to crashes. Reinstalling the game can often fix this problem.
   
4. Contact Epic Games Support: If you’re still having trouble after trying all of the above steps, you might need to contact Epic Games Support for further assistance. They may be able to provide more specific troubleshooting based on the exact issue you’re experiencing.
   

Best Regards

Martin | Microsoft Community Support Specialist

what happens? does it just stay on the loading screen? or does the system crash? either way have you tried cleaning the disc? I had a similar issue with Halo 4 - crashed at loading screen. Went and got the disc resurfaced at a Family Video store for $4 and
it was all good.

The game worked fine for a week then it kept going to the loading screen and would just keep loading but never go any further. So I have re-installed it & it still hates me. But why..why does it never load?