How can i contact an agent

Discus and support How can i contact an agent in XBoX Accessibility to solve the problem; I would like to contact an agent to assist with reset a password and reset the phone number associated with the account. Trying to help someone who has... Discussion in 'XBoX Accessibility' started by S.Lister, Feb 22, 2023.

  1. S.Lister
    S.Lister Guest

    How can i contact an agent


    I would like to contact an agent to assist with reset a password and reset the phone number associated with the account. Trying to help someone who has forgot the password and the account has an old number. Following the recovery process and it just says that enough information wasn't provided.

    Anyway to talk directly to UK support to get assistance?

    :)
     
    S.Lister, Feb 22, 2023
    #1
  2. DeniqL Win User

    How can i contact an agent

    Hi, I'm Luis a Xbox user just like you. Thanks for reaching out us here. The account recovery form is the last option when it comes to an account recovery process. But you can try and contact an agent here :)

    https://support.xbox.com/en-gb/contact-us
  3. kyle_m4496 Win User

    how to contact an agent

    Hi Jonathan. My name is Kyle and I'm an independent advisor.

    That will depend on what you require assistance with specifically. What issue or query do you wish to contact an agent about?

    Thanks,
    Kyle
  4. Kathy A. Win User

    How can I get in contact with a real agent?

    Good day!



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Moderator
  5. Kathy A. Win User

    How can I get in contact with a real agent?

    Hello ItsRAzRBlack,

    We hope you are doing well. Thank you for posting in Xbox Forums.

    Based on your description, you are unable to reach out to Xbox Live Support today. Let us check on this together and investigate this issue to sort this out in timely manner.

    Here are the steps on how to contact Xbox Live Support Team:

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.


      [​IMG]

    3. If not, please select the country/region it is showing and select the correct one among the lists.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. In any case, you will have issues contacting support, you may try using InPrivate browser, different browsers, different devices, or connect to a different internet connection.
    11. Lastly, let us know if there is an error message or code while contacting the team. Please post a screenshot of the issue and conceal any personal information. Please check the questions below.

    We have two questions below that we would like to ask for details:

    • May we ask for the error message and code? Please conceal any personal information like phone number and full name.
    • Please provide your country/region. Do not provide the complete home address to protect your privacy.

    We look forward to your response.

    Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  6. Darhyl Mayte Amizola Win User

    How can I get in contact with a real agent?

    Hey there!

    Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

    No worries, let me reroute you directly to Microsoft Xbox support.
Thema:

How can i contact an agent

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