Help! My cloud gaming has stopped working!

Ok, so if I end my subscription, then all the games will stop working? and will my progress be erased?

Your games will stop working, but your progress will still be stored in the cloud.

Hello BigC7070,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello BigC7070,

Thank you for posting in Microsoft Community.

We understand you are having issues with cloud gaming on your Xbox X console. This could be a potential bug that needs to be reported so our engineers can investigate and start rolling a fix on the next updates. We will help you how to submit feedback.

Use the Report a Provide feedback to Team Xbox | Xbox Support on your Xbox console to report an issue or unexpected behavior in a game or app, which helps Team Xbox investigate and fix issues on your Xbox console. This improves the gaming experience for you and everyone else in the community.

At the same time, we will consult this with our internal support team for further updates. We will contact you as soon as we receive news about this issue.

In the meantime, please try the following steps to troubleshoot the problem:



- Check your internet connection speed and stability. Cloud gaming requires a minimum of 10 Mbps download speed and a low latency.

- Restart your Xbox X/S Conosole and your router or modem.

- Clear the cache of your Xbox X/S Conosole by holding the power button for 10 seconds until it shuts down, then unplugging it for 30 seconds.

- Update your Xbox X Console to the latest firmware version.

- Make sure you have enough storage space on your Xbox X Console to for cloud gaming data.

If none of these steps work, please contact us again and provide us with more details about the issue, such as when it started, what games you were trying to play, and any error messages you received. We apologize for any inconvenience and appreciate your patience and understanding.



Sincerely,



Microsoft Community Moderator

it did not help. my cloud game data works well on other games its just Xenoverse 2 that has the issue

Thanks console location is set up as uk, as is language. Cloud gaming was working about a month ago but has since stopped, I have changed no settings!