Why does naruto to boruto shinobi striker crash when i try to play online?

Naruto to Boruto: Shinobi Striker

If you added it from here - https://www.microsoft.com/en-us/p/naruto-to-boruto-shinobi-striker-for-xbox-one/9309vhk8q143/52w2?ci...
It's a disc

If you added it from here - https://www.microsoft.com/en-us/p/naruto-to-boruto-shinobi-striker-pre-order-bundle/c4n9q7q1gvws?act...
It's digital

Jiraiya comes to Shinobi Striker http://narutogames.co/news/naruto-to-boruto-shinobi-striker-jiraiya-trailer/

my current favorite Xbox game is Naruto to Boruto: Shinobi Striker

Hello giogugu22,

Thank you for reaching out to us about your issue.

To Kathy A.'s point, we can confirm that Naruto to Boruto: Shinobi Striker is not available in the Xbox catalog for PC. Here on the forums, our job is to help resolve issues related to Xbox products and services. An issue like this is best handled by the developer, the publisher or the store where you've purchased the game from.

If you've purchased the game through Steam, we recommend reaching out to Steam support or Bandai Namco support if you've purchased it from a different store. Below you fill find suggested links to visit regarding your issue.

Steam Support: Steam Support - NARUTO TO BORUTO: SHINOBI STRIKER (steampowered.com)

Bandai Namco support: Naruto to Boruto: Shinobi Strikers – BANDAI NAMCO Entertainment America Inc

(Note: We are not affiliated with these support channels. These are suggestions for you to find the best support and your experience or results may vary)

We wish you the best of luck while trying to find a solution and we hope that this was able to help you!

Thank you,