Can I get a refund for the game pass renewal?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can cancel the subscription by signing in to https://account.microsoft.com/services, you should see an option to "cancel and refund immediately".

If the option is not showing up, you can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

** English Translation

The game pass I bought and used during the trial period was withdrawn from my £84.99 card for not cancelling the renewal option when it came to renewal, and I request a refund of this amount that I have not used/ will not use.

** Answer

Hi,

Sorry about that issue , the best way to get a refund is to call Xbox live helpdesk or fill-in that form > https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Regards

First please cancel the auto renew here:
https://account.microsoft.com/services/ "Stop automatic renewal" for xbox game pass.

Then go here
https://support.xbox.com/forms/request-refund to request a refund.

Hi there Kacper, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

To request a refund for your subscription, please follow these steps:

1. Go to the following link, which contains a form you need to fill out with the required information:

https://support.xbox.com/forms/request-a-refund

2. In the field where they ask you which item you want a refund for, please write the full name of the subscription. You can find the order number for the purchase on this website:

https://account.microsoft.com/billing/orders/

3. After you've filled out the form and submitted it, you will receive an email with the decision regarding your refund request within a maximum of 72 hours.

I hope this helps, and if you have any more questions, please let me know.

Kind regards,
Gerardo.

If you dont turn off auto renew of game pass it will charge you for a month as soon as the two week trial is over. There is no refunds on subscriptions.