Xbox One X not reading discs - MS won't help me?

Discus and support Xbox One X not reading discs - MS won't help me? in XBoX on Consoles to solve the problem; Like the title says, my Xbox One X (Scorpio Edition) isn't reading discs. Some work, some don't. Of the ones that do work, I usually have to physically... Discussion in 'XBoX on Consoles' started by Ghinn, Jan 31, 2023.

  1. Ghinn
    Ghinn Guest

    Xbox One X not reading discs - MS won't help me?


    Like the title says, my Xbox One X (Scorpio Edition) isn't reading discs. Some work, some don't. Of the ones that do work, I usually have to physically mess around with the system to get it to work, if it ever does. I've tried putting the system vertically (not great, I know). I've tried it upside down (the old PS1 & Dreamcast fix). I've tried hitting it on the top and side as it attempts to read in order to get it to "catch" the disc (works once in a while, but haven't found a consistent way to make it work). This happens with BRAND NEW Xbox One games, older Xbox One games, Xbox 360 games, AND OG Xbox games. I've tried every single workaround posted online (holding the disc then releasing, pulling out slightly then letting it go, pushing it in fast, etc.), and nothing works. I just spoke to MS support, and they aren't even able to start a repair ticket for the system. This system was the most powerful (and expensive) console available at the time. And now I'm basically SOL when it comes to fixing it, unless I buy a drive myself and either replace it myself or have a local repair shop do it. So in addition to the hundreds and hundreds of dollars I spent on it initially, I'm now forced to spend another $50-60 just to get it to do what it's supposed to do normally. Why is MS no longer fixing the problems that they caused by cheaping out on hardware? Are there any other possible fixes that don't require a full drive swap? My Xbox 360 E model AND original 360 Elite both still fire up and play everything I throw at them (including audio CDs, which the Xbox One doesn't, for some reason), and my original Xbox also still reads discs like a champ.

    I should note, DVD and Blu-Ray movies seem to work just fine, so I don't think it's a laser issue.

    :)
     
    Ghinn, Jan 31, 2023
    #1
  2. andersonpassos Win User

    Xbox One X not reading discs - MS won't help me?

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good evening

    It's unfortunate to hear about the issue with your Xbox One X.

    Clean the disc drive with a soft cloth, free from dirt and dust, which may cause disc reading issues.

    Check the disc for scratches or fingerprints and try cleaning it before reinserting it.

    Reset the Xbox One X to its factory settings, which may resolve software issues that are causing disc reading problems.

    If none of the above solutions work, then you may need to replace the disc drive or seek repair from a local shop.

    it is still possible to request the repair by paying a fee defined by microsoft at the time of opening the service order

    it is necessary to register the product on the microsoft website and open a work order.

    https://support.microsoft.com/en-us/devices

    if you have any questions, follow this link:

    https://support.xbox.com/en-us/help/hardware-ne....
  3. Obsessive Power Win User

    Xbox One S is not playing certain DVDs

    I take it Blu-Ray disc movies are working okay? Have you tried many of the ones you own? Games are detected?

    Bear in mind that the Xbox One S, One X and the current Series X actually have two lasers, one for reading DVD discs (including Xbox 360 discs) and one for reading Blu-Ray discs, which also includes Xbox games as they are also on BD-Disc.

    If the DVD laser is giving out, it won't read certain DVD discs, and this is likely the reason for the issues you are experiencing. This is also why Blu-Rays and Xbox One games are not effected. There is nothing wrong with your DVD's, it's the console's optical drive that is faulty.
  4. BushCrabs2012 Win User

    Xbox one won't read discs

    My x box one won't read any disc .I try x box one games,I try blu-ray ect.. keeps saying error. who do I contact someone about this?
  5. Claudio Rego Win User

    Xbox Series X suddenly not reading DVDs, Xbox 360 discs, or past generation Xbox one discs. Series X compatible discs work fine.

    I was wondering if it was internal and it makes sense, but it confuses me as to why xbox one discs also aren't working. Are they not reading from the same laser as series X discs?
  6. Rickieq Win User

    MW2 will not play

    The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.
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Xbox One X not reading discs - MS won't help me?

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