How do I gain access to my account if I no longer have access to the recovery phone number?

I've done the recovery request and everything it's @outlook.com and my recovery phone number i no longer have access to anymore and I don't think there is a email on there connected

I appreciate the response.

My apologies but unfortunately there are no other ways to change the phone number unless you were able to gain access to your account through the account recovery webform being successful and change the security information via account.microsoft.com

Best Regards,
Darhyl

The email I received after doing recovery was confirmed. It worked just fine; however, when it asks for my email so that I can reset the password it says it no longer exists. If I were to go and rest my password directly, It would recognize my email and asks for my password. I no not have access to my phone number or email no longer, so I had to recover the account.

My son was locked out of his Xbox Account after too many unsuccessful login attempts. Unfortunately we no longer have access to the phone used to setup 2FA, and do not have the 25 Digit Account Recovery Code. Everyone I've contacted at Microsoft said that they cannot recover the account. This is concerning as I conservatively estimate I have spent more than $1200 in the last 5 years on games, add-on's etc that can no longer be used.

Has anyone found a solve for this? I tried the account recovery form only to be told it wouldn't work due to 2FA being turned on. Any insight is appreciated.

If you didnt save the backup recovery codes (which are meant for this exact sort of situation) then unfortunately the account would be forever lost.

There would be no other way to get it back without either those recovery codes or access to being able to receieve the codes to the phone number that 2fa was setup under.

Lavinia,

I have tried several times and cannot get in. I’m sickened by this as I know I have two years probably left on my subscription. I work for a Microsoft partner and sell servers, office 365 products, etc. I have a valid drivers license and I’m willing to do whatever it takes to gain access back to my account. If my case can be escalated I would much appreciate it or if there is any other means of recovery. I find it hard to believe there is just a form to gain access to my account. On top of it I believe I had 2 factor on my account for recovery. Losing your cel phone is awful. I hope you can get me to someone that can help me.