I lost my Minecraft account but I can't reach the support what can I try?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello BenFromPerth23, the idea to contact Xbox support is via chat via the link below, you should pay attention to the hours of service, choose the option to talk to an expert 24/7, after you enter by the virtual agent will be attended by a person who can help you.

https://support.xbox.com/en-us/contact-us/

Hi there Landon M. I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account. Please keep in mind we are users like you. We are not Microsoft.

Unfortunately, the account recovery process is completely automated. There is no way to give more proof or have an agent asses the situation for you. It must be done through the form. [https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I am very sorry there is no other way, proof of ownership such as ID or purchase history cannot gain you access either.

I understand you have tried before and been denied, but this does not mean you will always be denied. Please keep trying, the system works on probability, consistency is key! You only need to pass once. =)

I hope this helps. Let me know if I can be of any further assistance. -Lumie

Hi Nkosana23,

I have been contact with Minecraft support for possibilities to recover my Minecraft account. They mentioned my Minecraft account is associated with my original Microsoft account. Not the newly reopened account, even I used the same email address for reopened Microsoft account. In this case, what should I do? Can you help me associate or link my newly reopened account to my original account which the hacker deleted? If not, does it mean all my purchase with my original Microsoft account will be lost?

Thanks,

Thank you for your reply - it seems like Microsoft is saying I need to reach out to Minecraft support and Minecraft/Mojang is saying they can't do anything with accounts since the migration in 9/2023 and I need to reach out to Microsoft support. Very frustrating!

I can't log on my minecraft account anymore that what im trying to say