Minecraft account lost after migration

Discus and support Minecraft account lost after migration in XBoX Accessibility to solve the problem; I migrated my account to Microsoft, and after I did that I signed in. It had me buy the game again. I did, hoping that I would get my account back. I... Discussion in 'XBoX Accessibility' started by Brennan Carlson, Jan 27, 2023.

  1. Minecraft account lost after migration


    I migrated my account to Microsoft, and after I did that I signed in. It had me buy the game again. I did, hoping that I would get my account back. I didn't. It restarted my account. I had to make a new one. I've played a little on my new account, but I had a lot of progress in things on my old account. If I try and log in with it, it says that it's been migrated to a Microsoft account, and to sign in with that. But every time I do that, it just sends me back to my new account. I'm not sure what to do anymore. I just want it back.

    ***Moved from Gaming and Xbox/Games and gaming/Other***

    :)
     
    Brennan Carlson, Jan 27, 2023
    #1
  2. Georges C. Win User

    Lost account after minecraft migration

    Hello again, try to contact Xbox Support, there have been some has been an issue since yesterday and I'll guess it is been worked on, I'll suggest you try again after a few hours and also try using multiple browsers as well.

    https://support.xbox.com/en-us/contact-us

    Sorry for the inconvenience.
  3. Nessai33 Win User

    Lost account after minecraft migration

    Hello,

    I wrote a ticket on minecraft help center but firstly helper said that they can't help me, and after forwarding my ticket to company reprensentative, helper told me that they cannot help me because the game was purchased on Xbox Game Pass and because of that he told me that I should go to Microsoft for assistant, so here I am waiting for help.
  4. Georges C. Win User

    Lost account after minecraft migration

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Nessai and Happy New Year, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or accurately check this issue of your account, the ideal would be to contact mojang support.

    https://help.minecraft.net/hc/en-us/requests/ne...

    https://help.minecraft.net/hc/en-us
  5. Kathy A. Win User

    Minecraft account lost after migration

    Good day!



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Moderator
  6. Kathy A. Win User

    Minecraft account lost after migration

    Hi Brennan Carlson,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    Based on your description, you are trying to get back to your account after you migrated from Mojang to Microsoft. We understand that you would like to sign in and use the old account for the game instead of accessing the new account. We would like to set your expectation that Community doesn't have the ability to check or handle account/refund concerns since we do not have the right tool to process such request. However, we can walk you through the Minecraft website and show you how to sign in with your account. If you believe that you have tried the right account but the game you once played with Minecraft is not showing, please contact Mojang Support.

    How to sign in to Minecraft website after migrating Mojang to Minecraft account.

    • By signing in to your account, you will be prompted with this screen. Visit: Log in | Minecraft

    • [​IMG]

    • If you notice the blue boxed option is the one with button. You will see the message: Sign in with Microsoft. You will use this button to sign in with Microsoft account which you migrated your Mojang with.
    • Meanwhile, the yellow boxed one on the screenshot, this part will be used for signing in Mojang account.
    • This prompt is very similar to what you will be seeing on Minecraft Launcher. Try to do select the blue boxed option or select the button for Sign in with Microsoft, to access your Microsoft account.

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
Thema:

Minecraft account lost after migration

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