Indefinite ban

Discus and support Indefinite ban in XBoX Accessibility to solve the problem; hey guys, my account was unfortunately breached a couple of days ago, I received mulitple emails saying “ your password has changed, your refund has... Discussion in 'XBoX Accessibility' started by Lukas Paulo niquezin, Jan 27, 2023.

  1. Lukas Paulo niquezin
    Lukas Paulo niquezin Guest

    Indefinite ban


    hey guys,

    my account was unfortunately breached a couple of days ago, I received mulitple emails saying “ your password has changed, your refund has been processed “ etc. very confusing as I haven’t been on my Xbox in a while. I rang Microsoft support and they helped change the password and explain what has happened. I received my account back and I found his credit card he was using for presumably fraud with his name on the account.

    I contacted Microsoft again and they told me to remove the card and set up a two step Authenticator.

    Later that day, I received an email from the enforcement team saying my account was permanently banned with no details.

    I’ve tried to appeal several times however it keeps telling me to send another appeal so I suppose it isn’t actually going to them.

    I’ve also emailed the enforcement team email several times but nothing has happened. I’m hoping they see this or someone can help me to get my account back?

    The hacker broke code of conduct on my account, he committed fraud on my account, overall he stole my account to do such things But I get banned ? A very big mix up! But I’d appreciate any help. Or if anybody knows any way of contacting them? As Xbox support is like talking to a brick wall with that virtual agent.

    ****Moved from Gaming and Xbox / Account and profile / Other****

    :)
     
    Lukas Paulo niquezin, Jan 27, 2023
    #1
  2. CarTzy Win User

    Indefinite ban

    Hello Lukas Paulo niquezin,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    I would like to inform you that our support boundaries are limited to we can do or recommend on our end. Thus, forums and customer support (including phone and chat support team) are unable to assist you with any suspensions or enforcement actions as we have a dedicated team for this.

    Note Customer support can’t assist with suspensions or enforcement actions. They don’t have access to enforcement details. Keep reading for info on how to inquire about your current suspension.

    Please see FAQ about enforcement

    Xbox device suspensions and bans | Xbox Support

    Xbox enforcement action FAQ | Xbox Support

    If you want to submit an appeal you may follow the guide on the link below

    How to submit a case review | Xbox Support

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator
  3. ea6ed3f2-d718-44a1-9 Win User

    Indefinite ban

    same here what's the email for enforcement team I'm Tryna sign in my account it been couple days and i already submitted appeal they denied me twice how long is my Parment suspension for im ready to get back on xbox
  4. Smwutches Win User

    Indefinite ban meaning?

    An indefinite ban means it's permanent. You can only submit 1 appeal.
  5. ngocphi Win User

    Xbox 360 Enforcement Doubt

    end date you mean

    How long does it say it going for

    It may also be a perm ban

    Or if console ban then it's indefinite
  6. Smwutches Win User

    My Xbox account got a permanent suspension because my younger brother had been using my account and buying and refunding things and Xbox enforcement hasn’t resolved or responded

    If they denied the appeal, then there's nothing else you can do.

    If the end date says indefinite, then the ban is permanent.
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Indefinite ban

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