How do I return/refund a gifted digital game

Hi Tyler Stachyra,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. We will be glad to assist you with this. Kindly follow the procedures below.



First, for your hacked account, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.

If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name? Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off. When you get to a question that lets you “add more," fill in as much information as you are able. Email subject lines need to be exact.



We also highly recommend you visit these articles:

1. Help with the Microsoft account recovery form
   
2. How to recover a hacked or compromised Microsoft account
   
3. When you can't sign in to your Microsoft account
   

With regards to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase. Here is the link: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store

Lastly, with regards to your refund request kindly refer to this link. Request a refund | Xbox Support



We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Tyler Stachyra,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi KillinVirus

You cannot return games and digital downloads for gift cards. You may be eligible for a refund for the digital content, but you will have to fill out the form for the refund here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Hello Pillsbury WinthropEsquire,

Thanks for posting on the Xbox forums. We understand that you are interested in learning how to return a gift. We have a support article that explains more about

how to return a gift if the receiver does not want the item. Also, You must request a refund for an unredeemed code within 14 days of making the purchase. Be sure to let us know the results
Pillsbury!

Web translation:

I bought a game to download, but I think I bought it to download on my device and not as a gift, which was the intention, I do not know how to change the game to be a gift

Response:

Hi there,

in such case it's best to do a refund for the purchased game for yourself, via these steps

to request a refund please go to this link where you can submit a item for a refund.

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
http://support.xbox.com/contact-us

When the refund succeeded, you can try to purchase the content again as a gift. See this link for information on gifting:

https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game

Side note: Keep in mind that you can only gift something to a person that is in your same region

Let us know the results