Minecraft purchase missing from order history

Discus and support Minecraft purchase missing from order history in XBoX Games and Apps to solve the problem; I purchased Minecraft in December 2020. After purchasing I downloaded it & played the game. But now its saying I have to buy it again. I don't see the... Discussion in 'XBoX Games and Apps' started by Indika.Weerasinghe, Jan 18, 2023.

  1. Minecraft purchase missing from order history


    I purchased Minecraft in December 2020. After purchasing I downloaded it & played the game.

    But now its saying I have to buy it again. I don't see the purchase in my order history either.

    Can you please help me with this?

    Thanks

    :)
     
    Indika.Weerasinghe, Jan 18, 2023
    #1
  2. Astronut365 Win User

    Minecraft Windows 10 not owned by me anymore?

    My order history says I purchased items for minecraft from the store but not that i got minecraft. It even says I paid for realms?
  3. Ricardo Lechuga Win User

    How to play minecraft without Launcher

    If you purchased Minecraft Bedrock(Windows edition) the transaction won't appear as a charge from mojang, would appear as a charge from Microsoft

    Unfortunately the picture you attached does not work as a proof of purchase or ownership, for that would be needed that the purchase appears on the order history(as none of your purchases disappear from your order history even if you cancel or refund the purchase)
  4. ArminatorX Win User

    Digital minecraft

    Okay I’ll will try. I checked my order history to the bottom and apparently I do not own not only Minecraft, but also Minecraft: xbox one edition even though I had played it and even owned a realm on Minecraft before
    Is it possible that you have bought Minecraft on a second account?

    That order history page contains tax relevant information about your purchases, and if a purchase would suddenly go "missing", you can be sure that the federal tax bureau would turn up every stone and look in every crevice to find that purchase, and happily
    fine Minecrosoft for tax evasion.

    So if you don't see your Minecraft purchases there, it might be that you purchased the game on a different account maybe?
  5. Darhyl Mayte Amizola Win User

    Minecraft

    Thank you for your response.

    No worries purchased games and owned licenses are permanent on your account. In this case, your Minecraft game must have been purchased from a different Microsoft account.

    Kindly confirm your Minecraft game transaction by signing your account on account.microsoft.com > then go to Payment and Billing > Order History.

    From there, check if you can find your Minecraft game transaction.

    If it's not there, check your other Microsoft accounts' order history.
  6. Rodrigo Oliver Win User

    Purchases missing from purchase history

    Hi Henry, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    I kindly ask you to speak with the Microsoft Staff.

    Ask then to check your account and verify what happened.

    Please enter this link:

    https://support.microsoft.com/help/28808/microsoft-store-contact-support

    You can also request a callback or try the Virtual Agent.

    https://support.microsoft.com/home/contact

    To use the Virtual Agent:

    https://vsa.services.microsoft.com/v1.0/

    I hope this helps.
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Minecraft purchase missing from order history

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