I want a refund for unauthorized charges, but xbox says I'm at my limit. Help me NOW OR I...

Hi Josh, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copying the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

I would also recommend securing your account to prevent unauthorized transactions such as setting up a passkey for every purchase.

Hi Kashton. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'd like to apologise for any inconvenience caused by this issue, I can understand how frustrating this must be.

However, since we don't have access to accounts or billing details on this forum, you'll need to contact Microsoft Store Support for help with this: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Thanks,
Kyle

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear that you're still being charged for an Xbox subscription that you thought you had canceled. To stop the charges and request a refund for any unauthorized payments, I recommend taking the following steps:

1. Check all your Microsoft Accounts. It may be possible that the payments are coming from a different account where your payment method is associated.

2. Contact Xbox Support: Explain the situation to them and request that they cancel your subscription and issue a refund for any unauthorized charges. You can contact Xbox Support through the "Contact us" page on the Xbox website or by calling the support hotline for your region.

3. Consider disputing the charges with your bank or credit card company: If you're unable to get a refund through Xbox Support or your bank or credit card company, you may have to dispute the charges. This involves contacting your bank or credit card company, stating that you did not authorize the charges, and requesting that they reverse the charges and issue a refund.

I hope this helps!

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Kindly check first if you are seeing the completed charge at this link which is your order history, https://account.microsoft.com/billing/orders.

If it's really a charge that you don't recognize, the best option that I can recommend here is to request a refund for it, please use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....

I would also recommend following the procedures from this link to secure your account from any unauthorized access, https://support.xbox.com/en-US/help/account-pro.... It is possible that it is an unauthorized charge.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear about what happened. It's possible that you have been the victim of credit card fraud. This means that someone has obtained your credit card information and used it to make unauthorized charges to your account. I would recommend contacting your bank or credit card company as soon as possible to report the unauthorized charge and request that they investigate the matter. They may be able to refund the charge and help you to prevent any further unauthorized charges from occurring. It's also a good idea to check your credit card statements carefully in the future to ensure that all charges are legitimate.